OPENING CEREMONIES
This is the first step in ensuring a patient’s insurance is active on the date of service.
What is eligibility verification?
Leading the Ensemble Way means connecting our mission, O.N.E. Purpose, and daily actions so every associate understands how they make a difference.
What is empowering people to be the difference?
This Olympic sport best represents multitasking at the front desk.
What is gymnastics?
Ralph’s #1 superpower: giving you exact, approved words for patient-facing situations.
What is approved scripting?
Patient Access Week celebrates professionals who work in this area of healthcare.
What is front‑end revenue cycle or patient access?
This information must be confirmed to ensure the correct party is financially responsible for the account.
What is the guarantor?
This three‑word framework explains how Ensemble empowers people to be the difference every day.
What is O.N.E. Purpose (Obsession, New Ideas, Excellence)?
This Olympic event feels most like checking multiple systems at once.
What is the relay race?
When you ask “What do I do when…?” Ralph responds with this, so you’re not guessing the next step.
What is step‑by‑step workflow guidance for registrations?
Recognizing a teammate’s great work is called this.
What is a kudos or shout‑out?
These two items should always be scanned and verified at check‑in when applicable.
What are the insurance card and photo ID?
This leader serves as AVP, Patient Access FMC
Who is Christa Soules?
This medal is awarded when you catch an error before it causes rework.
What is gold?
Ralph can help you decide “Is this MSPQ?” by walking you through these rules.
What are MSPQ rules and when they apply?
This PAW activity encourages learning while having fun.
What is Jeopardy (or games/engagement activities)?
This should be asked at every visit to catch coverage or contact changes.
What is “Have there been any changes to your insurance, address, or phone number?”
This leader serves as VP, Patient Access, supporting Registration across the organization.
Who is Tammy Stone?
This Olympic phrase perfectly describes a smooth registration with no issues.
What is a personal best?
Ralph keeps you out of trouble by giving these so documentation is correct and attached to the right encounter.
What are compliance reminders?
Leading the Ensemble Way also means partnering with our clients. This individual serves as the President & CEO of Fairfield Medical Center.
Who is Jack Janoso?
This determines whether a patient’s plan is primary or secondary.
What is coordination of benefits (COB)?
This leader serves as SVP, Patient Access & Pre‑Access.
Who is Jose Loza?
This Olympic motto fits Patient Access work perfectly.
What is “Faster, Higher, Stronger”?
Big-brain Ralph mode: he can answer these types of questions to support SOP alignment and reduce manual work.
What are policy questions, SOPs, and Ensemble‑wide inquiries?
Strong Patient Access performance ultimately improves this for patients and the organization.
What is the patient experience and financial outcomes?