Customer Service
What is the SBO/ Self Pay Business office?
Health Insurance Portability and Accountability Act
What is HIPAA?
Person who is responsible for registering, scheduling, and obtaining demographics to include insurance.
What is Patient Access or registration?
Who provides primary care for patient.
What is a PCP/primary care physician?
Low-income families, qualified pregnant women and children, and individuals receiving Supplemental Security Income (SSI) are examples eligibility groups for this coverage.
What is Medicaid?
5 step communication tool used to provide excellent customer service
What is Aidet?
Name, Address, Phone Number, SSN, MRN, etc.
What is PHI?
Hospitals typically require patients to sign _______ forms, which constitute a contract between the hospital and the patient.
What is COA/Conditions of Admission?
Determines if Medicare is primary payer.
What is MSPQ?
Helps cover the Medicare coinsurance.
What is a Medicare supplement plan?
Who/What are Customers?
The fraudulent practice of sending emails or other messages purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and valuable information.
What is Phishing?
Healthcare software that is used throughout Bryan Health
What is EPIC?
Person who holds the insurance plan
What is Subscriber?
HMO, PPO, POS, EPO
What is the types of commercial insurance plans?
Consistently meeting customers’ expectations
What is customer service?
All employees
Who needs to comply with HIPPA?
Name, DOB, SSN, and Phone Number
What are the 4 patient identifiers?
Determines who is primary when patient has two insurance policies.
What is COB/coordination of benefits?
Plan that includes Part A, B, and D
What is a Medicare Advantage Plan?
Empathy, Problem solving, communication, active listening, patience, adaptability, positive attitude
What are the 7 traits to excellent customer service?
Locking your computer when stepping away, throwing PHI papers in the shred bin, turning your Compter away from other patients when registering.
What are ways to be HIPPA compliant?
This is where you can find tipsheets for each department.
What is Learning Home Dashboard?
Person responsible for bill on patient account.
Federal health insurance program that provides health benefits to Americans who are age 65, disabled, End Stage Renal Disease or ALS.
What is Medicare?