H
What is the difference between race and ethnicity?
Race is a person's self-identification and ethnicity determines whether a person is of Hispanic origin or not
Smiling, introducing ourselves, and practicing honey
How to set the tone for the patient experience
$28
What is the cost to rework a claim?
This test is free and is available to all of our patients on a walk-in basis
What is pregnancy tests
Anytime a patient is experiencing emotional distress or hardship, these individuals can step in quickly to provide assistance and guidance
BHC (Behavioral Health Consultant)
The patient fills this form out themselves to obtain medical records.
What is an ROI (Release of Information) form?
Brooks Miller
Who is Jordan Valley's CEO?
7am-7pm Monday thru Friday, 8am-4pm Saturday and Sunday
What are our Express Care hours?
From the patient's chart click on CLINCAL HISTORY/NOTES then FORMS on the left side then RECEIPTS and you will be able to print their receipt from the uArrive, Tampa.
Where can you find a patient's uArrive receipt in their chart?
"Can you tell me your phone number and current mailing address please?"
What is scripting to verify phone number and address during check-in or over the phone that protects PHI?
Guarantor
Who is responsible for the patient's bill?
Anytime a patient has a language barrier
When should we get an interpreter for our patients?
Social Security Number (SSN)
What is the #1 patient identifier?
Cold, flu, covid tests, strep, pink eye, ear infections, minor injuries like sprains, minor injuries (stitches).
What are ailments that can be treated at Express Care?
This organization aims to safeguard the health of low-income women, infants, and children up to age 5 who are at nutrition risk by providing nutritious foods to supplement diets, information on healthy eating, and referrals to health care.
WIC
The Foster parent or Kinship giver
Who should be listed as Head of Household for children in foster care?
Using the flashlight
What is the most accurate way to schedule a patient?
Care Coordinator
Who meets with patients to help them apply for Medicaid and other services?
For correct spelling, DOB, patient identification, and to prevent medical fraud
Why do we collect photo ID's from patients?
I2Care- Integrity, Innovation, Collaboration, Accountability, Respect and Excellence.
What are the Jordan Valley core values?
Guardianship paperwork or consent-to-treat paperwork, travel letter, POA
What documentation must be presented at time of check-in for children in foster care?
Guarantor, SSN, Name, DOB and Alerts
What should we be looking at each time we check a patient in?
5/31
What is the calendar date we enter on NexGen for income expiration
Exceed Expectations- identify what can be done to set the patient and or/coworker up for success and make sure they are fully supported.
What is the "E" in Honey?
March 2003
When did Jordan Valley open their doors?