Reception Riddles
What system updates the patient status to "Checked In"?
Clearwave
If a patient leaves before seeing a provider, what charge should be added to the encounter?
PNS - Patient Not Seen.
What does a Gold Flag indicate in Clearwave?
Patient made a demographic, insurance, or uploaded insurance card at the kiosk.
This condition occurs when the eye's natural lens becomes cloudy, leading to blurry vision, glare sensitivity, and difficulty seeing at night.
What are cataracts?
This beloved wizard with a lightning-shaped scar sported round glasses throughout his magical adventures.
Who is Harry Potter?
What color tracking status should be used to indicate that a patient is ready for clinical staff?
Blue - "Ready for Tech".
If an encounter was created in error, what must be removed before deleting it?
Payments and insurance payers.
If a payer cannot be found in Clearwave, what should the user do?
Email AppSupport with payer details, patient example, and card image
This popular laser eye surgery reshapes the cornea to correct vision problems like nearsightedness, farsightedness, and astigmatism.
What is Lasik?
This actress, best known for portraying Wonder Woman in the 1970s TV series, had her LASIK surgery performed by our very own, Dr. Mark Whitten.
Who is Lynda Carter?
What must be manually updated if a patient changes insurance in Clearwave?
Insurance information in NextGen.
What should be done if a patient leaves without seeing a technician?
Check for payments that need to be voided in Clearwave or check for any payments that need to be taken out of the NextGen posting house, and add a PNS charge to their encounter.
Which icon indicates that the insurance policy is inactive or does not cover the service for the date of service?
A red, Inactive/Non-Covered Coverage Icon
This common condition causes itching, burning, and a gritty sensation in the eyes due to a lack of adequate tears.
What is dry eye?
This legendary golfer, known for winning multiple Masters titles, ALSO had his LASIK surgery performed by Dr. Mark Whitten.
Who is Tiger Woods?
What should be verified during the "Review" phase of check-in?
Insurance, critical flags, photo ID, and payments.
This type of insurance plan typically requires a referral from a primary care physician (PCP) before seeing a specialist.
What is an HMO (Health Maintenance Organization)?
What does the Purple Flag indicate?
Additional insurance plans such as Medicare or Medicaid replacements
Known as the "silent thief of sight," this condition damages the optic nerve, often due to increased intraocular pressure, and can lead to permanent vision loss.
What is Glaucoma?
This famous Marylander, Olympic swimmer and record-breaking gold medalist had LASIK to improve his performance in the pool.
Who is Michael Phelps?
How do you notify clinical staff that a patient is ready to be seen?
Update tracking status to "Ready for Tech" in Clearwave and then update the patient ready location in EMA.
If a referral is required and the patient does not obtain one, this consequence may occur.
What is denial of coverage for the specialist visit?
I indicate that there may be a duplicate patient detected.
A red flag
This progressive eye disease causes the cornea to thin and bulge into a cone shape, leading to distorted vision and increased sensitivity to light.
What is Keratoconus?
This civil rights leader and Nobel Peace Prize winner was often seen wearing glasses while delivering powerful speeches.
Who is Dr. Martin Luther King Jr.?