Nurse Communication
Communication about Medicines
Responsiveness of Hospital Staff
Hospital Environment
Pain Management
100
A great acronym to help ensure that every patient encounter includes the essentials.
What is A.I.D.E.T. Acknowledge, Introduce, Duration, Explain, Thank.
100
These tactics provide a high level of communication about medications to the patient and help improve clinical outcomes.
what are 1. making post-visit phone calls and including medication information, 2. using key words to ensure two-way dialogue about medications, 3. reinforcing medication education into the bedside shift report, 4. reviewing the patient's list of medications with the patient during each encounter, 5. ensuring all the patient's questions are addressed regarding medication. 6. requesting the patient verbalize the medication instructions back to you or demonstrate correct administration. 7. requesting the patient tell you what side effects they should be concerned about and when to contact the doctor.
100
These are 2 questions patients are asked related to staff responsiveness.....
What are did the staff answer your call light in a timely manner? and Did you receive assistance to the bathroom when you needed it?
100
This has been shown to reduce noise and enhance patient perception of hospital quietness....
What is closing the patients room door as often as possible and Quiet Time?
100
Uncontrolled pain influences a patient’s ability to do this....
What is healing?
200
This activity helps ensure patients are looked after and their needs are anticipated and met. It also gives them more chances to ask questions and stay involved in their care.
What is meaningful or purposeful hourly rounding
200
The systematic review of a patient's medications, doses, routes and frequency by both the physicians and nurses in collaboration with the patient upon admission and with all transfers of care.
Medication Reconciliation
200
This essential activity allows staff to be proactive in caring for patients, anticipating their needs and keeping them safe...
What is Hourly Rounding?
200
This activity has been shown to naturally get staff to talk more softly.......
What is dimming the lights?
200
The nurse does this 30 minutes after administering a pain medication
What is re-assess and re-intervene as needed.
300
Knocking on a patient's door before entering, asking patients what they like to be called (their preferred name), and including them in conversations.
What are the type of behaviors to engage in to help show courtesy and respect?
300
This critical element of safe, patient-centered care will truly impact patient outcomes in a positive manner, including reducing readmission rates to the hospital
What is teaching the patient and family key information about medications and their common side effects?
300
Pain Positioning (turning, other) P.O. (offer refreshment) Potty (offer toileting) Patient Safety (check the room for safety hazards)
What are the 5 P's that should be consistently addressed during hourly rounds?
300
This is a way to let the patient know their privacy is respected and it gives the patient a sense of control in an environment where they have little control
What is knocking before entering the room?
300
This is a best practice for communicating with hospitalized patients about pain and taking steps to proactively manage it.
What is asking about Pain (P=Pain) during the Hourly rounding process?
400
making eye contact, sitting in the patients room, asking clarifying questions, giving your full attention to the patient when they are speaking.
What are active listening behaviors?.
400
(1) Name of medication, (2) Purpose of medication, (3) Duration of the medication, (4) When the medication will take effect, (5) Dosage, and (6) side effects and when to call the Dr.
What are six critical components of teaching patients about medications?
400
This is the term used to describe the expectation that everyone responds to patient call lights, regardless of whether it is their patient or not........
What is the "NO PASS ZONE?"
400
These two environmental attributes have psychological effects on patients....
What are cleanliness and quietness?
400
This gives the nurse the opportunity to most accurately assess pain on different types of patient populations?
What is using the appropriate pain assessment scale for different populations? such as numeric, faces, Flacc etc.
500
An activity where nurses use their communication skills to ensure the patient, and the ongoing or offgoing nurse and the family are all in the loop on the patients care, needs and goals.
What is bedside shift report?
500
This is an important tactic/activity for teaching patients and families about their medications during their hospital stay during handoff.
What is Bedside Shift Report?
500
Parents of children and significant others of adults are not considered visitors. The are considered care partners. We involve them in participating in the planning and giving of care to the patient.
What is collaboration with the patient and family?
500
This type of environment is clean, quiet,promotes rest and optimizes patient outcomes.
What is a healing environment?
500
When assessing pain Wilda is helpful
What are Words to describe, Intensity, Location, Duration, and Activities that either alleviate or aggravate the pain.
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