Acronyms
Acronym for Lifebridge Values
SPIRIT
Understanding how someone else might be thinking or feeling.
What is empathy?
Number to call for room issues.
What is 2HELP?
Abaqis and NRC are used at Levindale.
What are surveys?
Device used for non-English speaking patients
VRI - Video Remote Interpreter
Introduce and Thank you are apart of it
What is AIDET?
Sum of all interactions, culture, perceptions across the continuum of care
What does patient experience mean?
Term used to describe the expectation that anyone can answer a call light.
What is no- pass zone?
This can be resolved on the spot
What is a compliant?
True/False. A patient/resident has the right to change his mind and refuse care.
What is true?
Apologize, Hear, Empathize, Ask, Resolve and Thank
What is AHEART?
Communication.
What is our patients/residents number one concern?
Place to find patient/resident's nurse, CMA and GNA's name.
What is the whiteboard?
Can not be resolved on the spot, requires investigation or comes in writing
What is a grievance?
Using patient/residents name, knocking on door and greeting patients are forms of what.
What is respect and dignity?
The A in Aidet.
What is Acknowledge?
This essential activity allows staff to be proactive in anticipating their needs and keeping them safe.
What is hourly rounding?
Checking whiteboards, making sure call light within reach and checking on patient.
What is hourly rounding?
Food is bland and lack of showers are examples of this.
What is a patient/resident complaint?
Talking with doctor, speaking with family members and providing welcome packet are forms of what.
What is communication?
Listen, Empathize, Apologize, Retify and Notify
What is LEARN?
Rude staff, cold food and dirty bathroom.
What are not patient/resident expectations?
Anita, Lisa and Christina
Who are the Service Excellence Team?
Hourly rounding, communication and compassion.
What could help increase survey scores/reviews?
Taking photos of patients, refusing care, and not providing a call light are example of what.
What are violations of patient rights?