Service Standards and more
A great acronym to help ensure that every patient encounter includes the essentials.
What is ICare? Introduce, Connect, Anticipate, Reinforce, Extend.
Constipation, low b/p, dizziness
What are three common side effects of pain medication?
Sit with patient and explain the plan of care, what their most important things is, preferred name, comfort and pain plan.
What is the initial visit?
Always, explain, quiet, safety, clean visit.
What are survey key words?
This survey is the first national standardized publicly reported survey of patients' perspective of hospital care.
What is HCAPHS?
Describing every action the nurse is doing so that the patient can understand the "why".
What is Care Out Loud Always (COLA)
30 minutes after IV and 60 minutes after PO administration
What is when pain level should be reassessed?
This is ____, she will be caring for you now. You are in great hands!
What is managing up?
This essential activity allows staff to be proactive in caring for patients, anticipating their needs and keeping them safe...
What is Hourly visit?
Mortality, readmission, patient experience, safety, timeliness, effectiveness, efficiency.
What are examples of quality core measures?
"I Can't". "That's not my job". "We're short-staffed". "That's not my patient".
What is "things not to say"?
A level of 7/10 - 10/10
What is severe pain on the numeric scale?
Pick up trash, assess pain level, assist to bathroom, make sure personal belongings are accessible.
What is hourly visit?
Knocking on a patient's door before entering, asking patients what they like to be called (their preferred name), and including them in conversations. These actions help to impact this nursing composite on HCAHPS.
What is "Nurses treat you with courtesy and respect"?
Patient's perception of information communicated by doctors and nurses.
What is Patient experience?
This practice where leaders visit with patients about their care has been shown to improve the patient and staff member experience.
What is Leader Visit?
Name of medication, purpose of medication, dosage, and side effects.
What are four components of patient teaching about medications?
Place where info written in the patient rooms about team members, patient goals for the day, MD, I/O, etc.
What is the white board?
making eye contact, sitting in the patients room, asking clarifying questions, giving your full attention to the patient when they are speaking.
What is active listening?
These two components can have a direct impact on the healing environment. Nurses can directly impact one and housekeeping can directly impact the other.
What are cleanliness and quietness?
I'm sorry your pain medicine was late. I will update your whiteboard with the correct information and get your pain medicine. Thank you for sharing.
What is ACT? (Acknowledge, Correct, Thank)
Potty, periphery, pain, position, parting, place
What is the 6 p's of an hourly visit?
Used for education, requests, and chart review.
What is My Chart Bedside?
An activity where nurses use their communication skills to ensure the patient, and the ongoing or offgoing nurse and the family are all in the loop on the patients care, needs and goals.
What is bedside report?
The HCAHPS survey was developed and is monitored by this federal department.
What is the Center for Medicare and Medicaid?