The Importance of the PX
Keep me safe, be ______ to me, and heal me.
What is kind
A great communication acronym to help ensure that every patient encounter includes the essentials, which helps reduce the patient's anxiety level.
What is A.I.D.E.T.
3 key words from our mission statement.
What is..."We make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all".
Promoting the patient's next nurse, physician, service, or caregiver, reducing anxiety for the patient and family.
What is Managing Up
Mercy reported this amount of money as their Community Benefit contribution.
What is almost 7 million dollars
An excellent PX also creates an excellent _________ experience.
What is Employee
Name a common way we communicate our great stories and share with the community.
What is Mercy's Facebook page.
An example of a formal recognition program that we use to recognize individual employees for excellent work.
What is Patient Experience Champion, Faith over Fear, Daisy and Rose and Spirit of Service.
Taking a walk, eating healthy meals, getting enough sleep, reflection are all examples of _________. If you are not at 100% you cannot give 100% to your patients.
What is Self Care
The names of 3 (of the 4) current Goodwill students.
Who are Kaleb, Bernard (Bubba), Dom, and Jasmine
Hospitals performing high with PX scores also know that an excellent PX improves patient _________.
What is safety
A "heatmap" style of tool used to showcase progress made on initiatives your area is working on to enhance the patient, physician or employee experience. This tool should be shared at monthly department meetings.
What is a Traffic Light Report.
Names of our founding Sisters
What are Mother Mary Vincent McDermott and Sister Mary Magdalen Bennett.
What caregivers ask when they do their Purposeful Hourly Rounds.
What is The 4 P's
Pain, Potty, Positioning, and Possessions
Our current turnover percentage at Mercy.
What is 20.7%.
The Medicare program that encourages hospitals to improve the quality, efficiency, patient experience and safety of care that beneficiaries receive. Greater reimbursement from this program allows us expand the services we provide to our communities.
What is "Value Based Purchasing"
An "off stage" behavior often seen in the hallways that keeps us from engaging with each other, our patients, and families.
What is cell phone use.
Name 3 ways our Foundation has helped our staff, the hospital or the community in FY21.
Funded the Zen Den, Free meals to employees through Edwards Auto Group, Purchased equipment through SW IA Covid-19 Response Fund, Forensic Nurse Examiner Telehealth Services funding, Transport to partial program patients to Mercy.
Before leaving the pt room, you should ask this question.
What is..."What else can I help you( or do for you) with before I leave"?
The number of inches of snow that facilities has removed this year at Mercy.
What is 48 inches.
Research shows that roughly ____% of verbal information given to patients is forgotten by the time they get home. The number is even higher when looking at the elderly population.
What is 50%
This tool is used to ensure new hires' voices are being heard, so we can make improvements in their onboarding experience.
What are the 30 and 90 day surveys.
Common Spirit Values
What are...
Compassion
Inclusion
Integrity
Excellence
Collaboration
The most effective provider communication tool.
What is Commit to Sit
The week of February 7-13 Mercy had this number of travelers working.
What is 28.