We will build healthier communities with others who share our commitment to provide high-quality, cost-competitive health care services
What is MVH Mission Statement?
100
Behavior Standards for Service Excellence
What is We Are Miami Valley Hospital?
100
DAILY DOUBLE...
Phone number for patients to call if we did not meet their expectations
What is 208-2666?
100
The three critical relationships are
Relationships with patients and families; relationships with the complete care team; care of self
200
The I in AIDET
What is Introduce?
200
Patients, physicians, and employees will choose MVH over any other health care provider in Southwest Ohio. We will grow our market leadership by anticipating needs and exceeding expectations...
What is MVH Vision Statement?
200
Smile, Eye Contact, Introducing and Greeting, Zeal, and Ending our Conversations with Confidence is also known as what.
What is SEIZE?
200
Used to be called Arrival/Departure cards
What is Our Job Is You cards?
200
Watching out for each other, check the accuracy of each other's work, identify unintended or potential errors and question and confirm when things don's seem right
What are Relationships within the complete care team?
300
The D in AIDET
What is Duration?
300
DAILY DOUBLE...
Name the four Values for MVH
What is Respect, Integrity, Compassion, and Excellence or RICE?
300
DAILY DOUBLE...
The acronym for our Priciples and Standards for Behavior (hint, the winners are honored in the hallway by the gift shop)
What is PASS IT ON?
300
Name one of the five promises on the Our Job is You card
What is Your safety and privacy will always be our primary concern, Our team members will respond to your requests in a timely manner, We will explain what we are doing and why, We will respect your personal decisions and privacy, We will go the extra mile to make your visit as pleasant as possible?
300
Give examples of taking care of yourself
What is ....................take a walk, take your lunch away from your work, take a few minutes to clear your head
400
The E in AIDET
What is Explanation?
400
Our model of practice at MVH...hint (it is the foundation of our caring spirit for self, colleagues, and patients and their families)
What is Relationship Based Care?
400
True or False...Relationship Based Care is the foundation for our model of care at MVH
What is True?
400
DAILY DOUBLE...
What is the goal of the Our Job is You card?
What is to strive to provide "Very Good" care and "Always" exceed expectations?
400
Careflight has this many helicopters and "bases".
What is Four?
500
"Thanks for letting me care for you today"
What is the T in AIDET?
500
The reason MVH exists
What are Patients?
500
Name one of the Pass It On standards.
What is Patients First, Appearance, Spirit, Service, Information, Teamwork, Ownership and Accountability, or No Cutting Corners