AIDET
When greeting a patient by their preferred name; the A in AIDET.
What is Acknowledge?
This is the patient population that should have daily plan of care visits.
Who are ALL patients?
This is the tool that helps our patient engage in their discharge instructions.
What is the blue discharge folder?
The policy at Mercy where every co-worker is accountable to answering call lights.
What is the NO PASS ZONE?
During BSSR the night nurse says: " This is your nurse today, Merciful, she is going to take amazing care of you for the next 12 hours. You are in great hands!"
What is managing up your co-worker during BSSR?
Giving the patient your name and role to create a connection and reduce anxiety; the I in AIDET.
What is Introduce?
What tool is in each patient room that helps guide conversations during POCV?
What is the whiteboard?
When a patient is discharged with frustration or concerns regarding their experience it is a missed opportunity for this.
What is a missed opportunity for service recovery for bedside nursing and/or leadership?
Doing this each shift will help keep our patient's environment from looking like a teenager's room.
What is cleaning up the clutter?
This is the amount of time it takes to make a first impression?
What is 7 seconds?
Giving expected length of time for patient care, procedures, or wait times; the D in AIDET.
What is Duration?
This is what a nurse should do if unable to join provider for POCV?
Escalate to charge nurse or leadership team.
Organizing supplies by labeling bath basins and placing patient items in them will help keep these spaces from getting cluttered
What is the patient's vanity and shelving?
" Sorry to keep you waiting, I was helping another patient"
What is what not to say when answering a patient's call light?
Narrating all steps of care prior to performing the care; The E in AIDET.
What is Explanation?
The portion of plan of care visits when the patient reviews what was discussed with the health care team.
What is TEACH BACK?
This is something a night shift nurse can do when patient/family express questions for providers.
What is write it on the whiteboard for review the following day during POCV?
If unable to answer a call light when passing- this is the bare minimum actions that should be taken.
What is open the patient's door, acknowledge that light is on and assess if patient is okay?
This is what you should try and make when introducing yourself to patients.
What is a personal connection?
"Thank you for allowing me care for you today!" or "Thank you for choosing Mercy for your care!"
What is the T in AIDET?
Use of the patient education card, reminder during bedside shift report or discussing with patient when team presents to bedside.
How to verify that the patient understands the purpose of plan of care visits?
Diet, Activity, Follow up Instructions, wound care, medication reconciliation, and care coordination needs are the components that nursing should ensure are listed on each one of these?
What is the patient discharge AVS?
This should be done at night to maximize the stretch of time our patients get uninterrupted sleep.
What is cluster care?
When doing BSSR this is this question should be asked to all our patients.
What is.....What is the most important thing that we can do for you today?