What is Stop - pause for 1 to 2 seconds to focus your attention on the task at hand
100
Managing up
What is Telling a good story about our team or yourself
100
The three critical relationships
Relationships with patients and families; relationships with the complete care team; care of self
200
The I in AIDET
What is Introduce?
200
What are some things you can do to MMM
What is make eye contact, smile, sit at bedside, touch as appropriate......
200
The T in STAR
What is Think - Consider the action you are about to take
200
Why is managing up important
What is enhances the patient and family experience, patients feel more at ease with the coordination of their care and creates a positive environment between you and the team
200
Watching out for each other, check the accuracy of each other's work, identify unintended or potential errors and question and confirm when things don's seem right
What are Relationships within the complete care team?
300
The D in AIDET
What is Duration?
300
Where can MMM happen
What is Hallways, entrances, cafeterian, elevators, in procedure rooms.......
300
The A in STAR
What is Act - Concentrate and carry out the task
300
Give an example of managing down
What is.................We don't need to hurry the department you are going to is always running late.
300
Give examples of taking care of yourself
What is ....................take a walk, take your lunch away from your work, take a few minutes to clear your head
400
The E in AIDET
What is Explanation?
400
Describe a time when we missed the mark with the patient or family
What is.....................Tell the pill story
400
The R in STAR
What is Review - Check to make sure that the task was done right and that you got the right results
400
Give an example of managing up
What is..................I see you are going to have a CT Scan today, they have great technologists in that department i know they will take great care of you today
400
Feeling fatigued when waking after plenty of sleep, unable to relax due to thinking about problems.
What is Compassion Fatigue
500
"Thanks for letting me care for you today"
What is the T in AIDET?
500
Describe a time when we hit the mark
What is...................technologist describes situation
500
Give an example of when you used STAR
What is ......................Tell the Y90 story
500
Gives a sense of untrust, negative impression, makes patients and families apprehensive