HCAHPS
The official survey vendor for all of our patient surveys
Who is Press Ganey?
We serve with fullest passion, creativity, and stewardship, and exceed expectations of others and ourselves
What is Excellence?
"As soon as I arrived the lady at the front desk began the registration process. Afterward the technician came out and brought me into the test area. Then he had me change my clothing then proceeded to ready me for the test. Then the ___ began and lasted about 45 minutes"
What is Imaging (MRI)?
This department maintains the roof over our heads and keeps the lights on
What is Facilities Management?
They are the reason why we all have jobs
Who are patients?
The 'top box' answer for all of the 'How often...' questions
What is Always?
We show care with listening, empathy, and love and accompany and comfort those in need of healing
What is Compassion?
"Overall everything was excellent as usual, the checkin in with the young lady, the Triage Nurse he's always great. The Nurses in the back and doctor were very nice, helpful and fast paced. I recommend this hospital to everyone"
What is the Emergency Department?
This department ensures that both patients and hospital staff are in a healthy and sanitary environment
What is Environmental Services?
The patron of artists, writers and physicians, he was one of the most highly educated authors of the New Testament.
Who is St. Luke?
The 'top box' response for the overall hospital rating question
What is 9 or 10?
We celebrate each person's gifts and voice and respect the dignity of all
What is Inclusion?
"From the pre-procedure phone interview to the person who wheeled me out after the procedure, EVERY St. Luke's employee I encountered was friendly, professional and efficient. The facility itself is spacious, clean, comfortable and tastefully decorated"
What is OR/Endoscopy/Perioperative Services?
Like Dracula, this department is highly interested in people's blood, though their motivations are far more benevolent
What is the Lab?
President of the South Region of CommonSpirit Health, this person leads 35 acute care hospitals and 500 ambulatory access points serving Arkansas, Georgia, Kentucky, Ohio, Tennessee and Texas
Who is Doug Lawson?
The government agency that requires hospitals to participate in the HCAHPS survey
What is the Centers for Medicare and Medicaid Services (CMS)?
We commit to the power of working together while building and nurturing meaningful relationships
What is Collaboration?
"The nurses worked beyond their hours to make sure I knew who was coming on the shift change. And introduced me to them and told them of what I needed that night. EXCELLENT COMMUNICATION"
What is Med/Surg?
Uh oh, Epic is down! Contact this department with an incident number to get our tech back on track
What is IT?
The motto for CommonSpirit Health, it’s a belief that while medicine has the ability to cure, it’s our shared humanity that holds the power to heal.
What is Hello Humankindness?
First 'H' in HCAHPS stands for this [____ Consumer Assessment of Healthcare Providers & Systems]
What is Hospital?
We inspire trust through honesty and demonstrate courage in the face of inequity
What is Integrity?
"She was just wonderful and kept me so calm while I was so nervous trying not to lose it after they couldn't find my baby's heartbeat. She was so sweet"
What is L&D/FBC?
This department is serving up the appropriate nutritional intake for patients, and friendly service behind the grill for our team
What is Food & Nutrition Services
It is this person's responsibility to respond to a patient's call light
Who is everyone?