HCAHPS
Communicate with Heart
ON STAGE
MANAGE UP
Rounding
100
90th percentile
What is the CCF HCAHP target
100
Standards of behaviors
What is expected service behaviors
100
Curtains
What is the reminder to use "on stage" behavior
100
Debbie Downer
What is an example of a negative person
100
Structured visiting
What is rounding
200
Inpatient
What is the population eligible to receive an HCAHP survey
200
Eye contact at 10 feet, smile at 4 feet
What is acknowledge others or the 10/4 rule
200
Your car
What is one place you are not "on stage"
200
Plus One
What is the reminder to be an Ego Builder
200
4 Ps
What caregivers ask when they do their Purposeful Hourly Rounds
300
24 hours
What is the length of time a patient has to be hospitalized to be eligible to receive an HCAHP survey
300
Respond with Heart
What is service recovery
300
Attendance sheet
What is the list of expected service behaviors
300
Rounding
What is a great opportunity to Manage Up
300
Daily assignment
What is given to a group of leaders for the purpose of rounding on new admissions
400
HCAHP Catagory
What is a domain
400
Empathize
What is the E in Respond with H.E. A. R T.
400
Cafeteria
What is one place you are "On Stage"
400
Doc's name on white board
What is a information needed to Manage Up
400
Monthly rounds on the 2nd Tuesday of each month
What is Executive Leadership Rounds
500
Nurse Explains
What is a question under the Nurse Communication domain
500
Raport and relationanship building
What is the R in S.T.A.R.T with Heart
500
Cell phone use
What is an "off stage" behavior often seen in the hallways
500
Having your back
What is a benefit of being managed up?
500
Driver for all HCAHP Domain scores
What is Purposeful Hourly Rounding
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