CISOC
Name the 3 Core Values of the Interpreter's Code of Ethics
1. Beneficence (kindness), 2. Fidelity (loyalty), and 3. Respect for culture
quality/process improvement, patient care, support groups, screening programs, health fairs, staff education programs, accompanying patients in community, researching resources and information for patients, making referrals, transportation, etc.
While facilating a conversation, telling a brief personal experience is this strategy
Provides leading edge child, youth, and family mental health services and works with children who have often experienced chaotic, trouble filled lives.
Hull Services
Share some tips you learned about resume writing (open ended)
OPEN DISCUSSION ANSWER
A language in which the interpreter has native proficiency in speaking & listening; usually the interpreter's first and/or strongest language.
"A" Language
What are the 5 C's?
1. Communication, 2. Cultural Competence, 3. Collaboration, 4. Continuity, and 5. Creativity
What are important skills to have when facilitating a community conversation?
empathy, listening skills, creating a safe and inclusive space, body language (e.g., smiling, open), etc.
Instead of using the term husband or wife, what inclusive language could you use?
partner or spouse
Share 5 networking tips
find a common connection, active listening, body language, smiling, asking questions, be positive, highlight background and specialties, handing out cards only when feeling connected, etc.
Name the 5 non-verbal body language elements that influence communication.
1. Facial expressions, 2. gestures, 3. posture, 4. eye contact, 5. distance between people (proxemics)
Documentation in the health record should include...(list as many as possible)
fears/concerns, cultural issues, religious issues, family issues, language issues, financial issues, work issues
This type of question allows participants to respond with their thoughts
open ended
What factors play a big role in determining who experiences normal stress and who may go on to develop a mental disorder?
Biological, Psychological and Social Risk and Protective factors
Share 5 interviewing tips you learned
do your research, connect with interviewer personally, "play the game", be confident and assertive and sell yourself, don't be afraid to brag about accomplishments, align yourself with the role, give them a beginning & end "hook", avoid disclosing weaknesses, body language, listen for key words, STAR method, soft skills, use your lived experiences and have examples, be concise
What are the Skill Categories of a Community Interpreter? Name at least 4/7.
1. Language and Communication skills 2. Cultural Knowledge 3. Understanding the Interpreter’s Role and Interpreting Protocol 4. Interpretation Process Management Skills 5. Interpreting and Sight Translation Skills 6. Professionalism 7. Self-Management Skills
This model was created in 2012 to outline expectations for patient/family and the healthcare system to smooth transitions and create a clearer understanding of care.
CoACT model
What is it called when you hold space for everyone present in the group to share their thoughts, but do not control the content.
Facilitator neutrality
List some ways that Greg fell through the cracks in the healthcare setting.
inadequate risk assessment, lack of communication, education breakdowns, false assumptions made by care providers, etc.
What is the STAR method? When is it used and what does it stand for?
The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing.
The act of providing information about cultural issues during interpretation when failing to do so would create misunderstanding between parties.
Culture Brokering
What needs to be done for success and smooth access to care? (hint: 6 steps)
Build, Assist, Assess, Provide, Identify, Encourage
What was the biggest challenge you faced throughout planning and facilitating your community conversation?
OPEN DISCUSSION QUESTION
What is the difference between Alberta Health Services and Alberta Health?
AHS delivers hands on health services, and Alberta Health is the government ministry responsible for policy
The number one tactic for securing a job
Networking