Opening the Office
This is the first step a medical assistant takes when opening the office.
What is disarming the alarm system.
One of the first steps when closing the office is making sure these rooms are clean and ready for the next day.
What are examination rooms.
MAs help patients complete this form that records their medical history.
What is the patient history form.
MAs must check and adjust this to keep patients comfortable.
What is the temperature/thermostat.
The MA greets patients here when they arrive.
What is the reception area?
After unlocking doors, the MA also unlocks these to access patient information and medications.
What are file cabinets, medication cabinets, and medical record files.
After cleaning, the MA runs this device so supplies can dry overnight.
What is the autoclave.
MAs verify this for patients before treatment to ensure coverage.
What is insurance.
Cleaning cabinets and drawers is part of this type of maintenance.
What is routine maintenance.
Assisting patients with filling out this form is part of patient interaction.
What is the patient history form.
Tasks that do not need to be done immediately upon entering the office are called ____.
What are non-immediate tasks.
Money collected during the day should be placed in a safe or prepared for this.
What is a bank deposit.
New patients must be oriented to office policies and this, including building layout.
What is the medical office environment.
MAs replace these in battery-powered equipment as part of maintenance.
What are batteries.
New patients are oriented to office policies and this to help them understand the environment.
What is office procedures and layout.
Before patients arrive, MAs should prepare these for the provider.
What are patient charts.
At the end of the day, the MA must attach these to each patient’s medical record if the office uses both paper and electronic systems.
What are charge slip.
MAs ensure patients acknowledge receiving this privacy-related document.
What is the notice of privacy practices (NPP).
When checking supplies, MAs should look at this to ensure they are safe to use.
What are expiration dates.
Patients are assisted in acknowledging this important privacy document.
What is the notice of privacy practices (NPP).
The MA ensures the reception area is neat, clean, and at the correct ____ before patients arrive.
What is temperature.
The final step in closing the office is to lock doors and activate this system.
What is the alarm system.
MAs verify referrals for patients in managed care using the Internet, referral forms, or this completed by the patient.
What is a referral form from the primary physician.
Supplies that are no longer usable should be disposed of properly, but not necessarily in this type of container.
What is a biohazardous waste container.
The MA should consider this aspect of patients to improve communication and understanding.
What is cultural or ethnic background.