Operational Standards
Patient Safety Guidelines
Safe Equipment Use
Abuse and Neglect
Responding to Emergencies
100

Organization that established operational standards specifically for laboratory testing 

What is The Clinical and Laboratory Standards Institute?

100

The primary goal of patient care technicians

What is keeping patients safe?

100

Type of equipment you should never use 

What is faulty, broken, deteriorating, or worn-out equipment?
100

Legal responsibility of patient care technicians pertaining to abuse and neglect

What is reporting any suspicion of abuse ?

100

Most important thing to do in an emergency

What is remaining calm?

200

Organization that has operational standards that focus on continual improvement of patient safety and quality of care

What is the Joint Commission?

200

When a risk for falls assessment is made 

What is at the time of admission to a healthcare facility?

200

Time when all side rails should be up 

What is transporting a patient in a bed or a gurney?

200

Any action that has the potential to cause harm to another person

What is abuse? 

200

What a PCT must do if they are with a patient during an emergency such as active shooting

What is staying and hiding with the patient, hiding until help arrives?

300

Organization that develops operational standards for infection control

What is the Centers for Disease Control and Prevention?

300

Ways to prevent falls (2 minimum)

What are making sure patients wear non-skid shoes (slippers), removing clutter in patient’s path, ensuring patients know how to use call light, using a gait belt for assistance, cleaning up spilled fluids on the floor, using canes and walkers?

300

Restraints can only be used after what 

What is after all other preventative measures have been attempted and the physician has ordered them?

300

Failure to deliver care that individuals need to maintain health and safety and meet basic human needs

What is neglect?


300

3 things you can do in case of an active shooter situation 

What is run, hide, fight?

400
Organization that established health standards designed to ensure workplace safety.

What is the Occupational Safety and Health Administration (OSHA)?

400

Ways to prevent burns (2 minimum)

What is checking the temperature of bath and shower to see if it’s between 40.5 and 43.3 degrees Celsius, warning patients when foods or beverages are hot, making sure hot drinks have a lid on them, never allowing patients to sleep with heating pad, and placing a cloth/towel between any heating apparatus and patient skin?

400

Must ensure restraints are ______ to prevent injury to bony prominences and skin 

What is padded restraints?

400

Types of abuse (2 minimum)

What is physical, financial, sexual, verbal, psychological, and nemotional abuse?

400

If you can’t run and you must hide, what things must you do? 

What is locking the doors, turning off cell-phones, staying with patients, and hiding from shooter’s view?

500

A national, standardized, publicly reported survey of patient’s perspectives of hospital care.

What is the Hospital Consumer Assessment of Healthcare Providers and Systems survey?

500

Way to alert nurses and staff members that a patient has fall risk

What is providing a wristband that alerts patient is at fall risk?

500

Name additional precautions to take with restraints (2 minimum)

What is do not attach restraints to side rails, attach restraints with easy-to-release knots or buckles, check on patients every 15 minutes and check blood flow, make sure patients can reach call light, remove restraints every 2 hours to reposition patients, assist them with ROM exercises, report to charge nurse 

500

Indications of possible abuse (3 minimum)

What are signs of malnourishment, physical signs of trauma, undue anxiety, caregiver control, lack of personal care, lack of concentration, dehydration, signs of withdrawal, emotional changes, inability to complete tasks?

500

What option is the last resort in case of an active shooter situation and what things can you do

What is fighting, acting physical aggressive, trying to incapacitate the shooter, and throwing items at the shooter?

M
e
n
u