Patient Identification
How many identifiers are used for providing care, treatment, or services?
Three
Comparing your performance to other organizations, past data
What is benchmarking?
What does the acronym STAR stand for?
Stop, Think, Act, and Review
What three identifiers can be used to accurately identify a patient?
Name, date of birth, or last 3 digits of MRN
What protective equipment is used in isolation.
Gown, gloves, and masks
A daily practice that enables a team to anticipate care needs and limitations, setting the mission of the day.
What is the Unit Based Huddle (UBH)?
How do we ensure we communicate information correctly/understand accurately to prevent wrong assumptions?
Use: SBAR or IPASS, Use Repeat Back/Read Back
What do you do if a patient cannot speak English?
Have patient identify their preferred language and notify interpretive services
When do we need to clean items such as exam tables, equipment, etc.?
After each patient use
An event or circumstance that has the potential to cause an adverse event but did not actually occur due to chance, corrective action and/or timely intervention.
Good Catch! (Near miss)
What safety tool would you use to help prevent misunderstanding about an order?
Ask a clarifying question. Questioning Attitude using Validate & Verify.
Who can interpret for a non-English speaking patient?
A certified interpreter (may not be family or support person)
What color wipes should be used to clean equipment
Purple
An in-depth analysis of an error to assess the event and identify causes and possible solutions.
Root-cause analysis
What safety tool includes peer coaching and peer checking?
Cross Check and Coach each other
What requires a dual-sign off?
High-risk meds or any blood administration.
When must hand hygiene be performed using soap and water vs hand sanitizer?
Before and after eating, after using the restroom, when visibly soiled and when caring for a C. diff patient
What is freedom from accidental injury
Patient Safety
What does ARCC stand for?
Ask a question, make a Request, voice a Concern, use the Chain of command