Patient Identification
How many identifiers are used for providing care, treatment, or services?
Two or more
How long must someone wash their hands with soap and water.
20 seconds
What does the acronym STAR stand for?
Stop, Think, Act, and Review
What must you do prior to entering your ID and password?
Select "City of Hope CAP" from the drop down menu.
What two identifiers can be used to accurately identify a patient?
Name, date of birth, or other unique patient identifier
Where would you look to find out how to properly disinfect a medical device?
the IFU (Instructions For Use)
What would you do if you identified a patient safety event or potential concern?
Enter a RL6 event report
What tool should be used when communicating with a provider?
SBAR
Should you use the "Anonymous" option when submitting a RL event?
No.
FYI- When something is submitted as anonymous it populates a COH- California form. This form does not have all the required information and will usually not give enough information to investigate the event. With no one associated with the event it is often closed as "insufficient information".
What do you check prior to any patient interaction?
Patient Armband
When do we need to clean items such as exam tables, equipment, etc.?
After each patient use
How do you report a patient and/or employee who is being verbally abusive?
Notify your Team Lead or Manager followed by filling out a Work-Place-Violence RL6 Event.
What safety tool would you use to help prevent misunderstanding about an order?
Ask a clarifying question
What happens when safety concerns are not reported via RL6?
Safety concerns will not be addressed if they are not known.
Who can interpret for a non-English speaking patient?
A certified interpreter (should not be family or support person)
What is an example of personal protective equipment?
Gown, gloves, face shield, shoe covers and masks.
How often are inpatients screened for falls?
Every shift
What are two of the four Red Rules?
Hand Hygiene
Patient Identification
PPE
Time Out
What does RCA stand for?
Root Cause Analysis
What medications/treatments require a dual-sign off?
Chemotherapy, High-risk meds or any blood administration.
When must hand hygiene be performed using soap and water instead of hand sanitizer?
What does the acronym HRO stand for?
High Reliability Organization
What does ARCC stand for?
Ask a question, Make a request, voice a concern, use the chain of command
Leaders or the designee are expected to complete event investigations and sign off of events in how many days?
Within 30 days.