MA Responsibility
Who is the first healthcare worker a patient encounters when scheduling an appointment?
The MA
How many scheduling methods did we discuss?
6
What is a pro of the modified wave?
What is a con of timed appointments? (1)
Life complications, miscommunication, and limited amount of time between provider & patient to build connection
Who helps ensure a medical office is running smoothly?
The MA
What appointment method is based on illness, diseases, and conditions
Cluster
What method allows for two patients to be seen at once?
Double-Booking
What schedule method can lead to overcrowding?
Open Hours
What info should an MA collect when scheduling a visit? (List at least 2)
Patient's full name, DOB, phone #, reason for visit, & insurance info
What are open-hours appointments also known as?
Walk Ins
What schedule is good to ensure other patients aren't getting exposed to illness?
Cluster
What method doesn't work if there's only one provider?
Double-Booking
What does the MA do with an appointment book?
Organize it
What is a double-booking appointment?
When 2 patients are given the same appointment time
What schedule is good for many patients to be seen in 1 day?
Open Hours
What schedules might make it difficult for the best care to be given?
All of them
What are some of the MA's responsibilities? (List at least 2)
Schedule appointments, manage the appointment book, and keep the medical office running smoothly
What method works best for patients with urgent needs?
Modified wave
What scheduling method is best for patients who often arrive early or late to their appointments?
Wave
What is a common con among many of the schedules?
There is a limited amount of time between patient and provider