Purpose-Driven Visits
What is the primary goal of short, frequent, purpose driven, patients visits?
To minimize unnecessary hospital arrivals.
What is one key action to earn trust and influence change in patients?
Connecting with patients by meeting them where they are. (Building relationships)
If the patients trust us and they need something while they are not in the center, what do they do?
Call Us Frist
What can it mean if a PCP has a high rate of missed appointments?
A high missed appointment rate can indicate a lack of trust or understanding.
What can we do to help decrease missed appointments?
Providing clear explanations of visit purposes are essential.
Why help our patients understand the "Why"?
Patients are more likely to comply with their visits if they understand why they need to come in - indicating trust in the PCP.
How can we show respect in order to understand a patient's concerns and distrust?
Actively Listening
How often does the patient see us if they trust us?
As frequently as needed.
When a patient doesnt trust us and being forceful or insistent, especially when they feel they have the right to it, what are they doing?
Making Demands
If PCPs are struggling with time, what can the CCM/LPCP do to help?
Facilitating Practice
How can primary care providers make a visit worth the patients time?
Meaningful
What are three things you can do to earn patients trust?
Connect, Create, and Change.
What will the patient bring in at every visit?
Pill bottles
Won't fill or take their _______________
Prescribed medication
What are the potential consequences of high missed appointment rates?
Increased health risks and worse health outcomes for patients.
Aside from reducing hospital arrivals, what is ONE key purpose of purpose-driven visits?
Identifying factors that may lead to hospital admission.
What do patients require when it comes to making changes or investing in self-care?
Additional reminders, education, and time.
What should our patients do when they love us?
Tell a friend or family about us.
What is expressing distrust in the Care Team?
A patient questions every recommendation, disregards instructions, or expresses they are not being helped.
Why is it vital to continually work on patient trust during purpose-driven visits?
More Good Days
What is the benefit of having frequent, purpose-driven visits for both the patient and the provider?
Foster better patient enagement and adherence to treatment plan.
What should PCP do when addressing sign or system of mistrust in a patient?
Ask questions to understand what led to their reluctance or mistrust.
What does every PCP want their patients to do?
Take there medications as instructed.
What are three things that can lead to mistrust if not executed correctly?
Timely, Kind, and Defect-free
How is delivering a purpose-driven visit best accomplished?
Teamwork!