Policies
Break and lunch policy
What is 15 min break and scheduled lunch
The mailbox number or script number is usually located here
What is by the name or name
A caller would like to know if said company is open on the weekends. You would navigate towards here
What is to the left of the screen
You can use this if a caller is spewing out information
What is Microsoft Word
Darn it! I stepped on my headset and broke it right after I left my ID badge in Kansas. I'm going to have to pay this much
What is 70$ If you can't get it shipped from Kansas, What is 50$
Oops! I forgot to clock in
What is Missing Punches (email missing punches)
Click on this button to see how a script looks
What is view script
A caller says he has multiple emails. You would put this in the email section
What is See comments
True or False: Hanging up is fine once the caller says goodbye
What is false: The caller might want to add something last minute
You can click this button when you need to submit a trouble ticket
What is IMS
Make sure to clear out this folder frequently or things will start to get slowwwww
What is deleted items folder
Dial this number if a team lead is not available to help you during a live call
What is 8500
True or False: Texts in green are usually follow up links
Selling, Buying, Hang up and automated calls
What is false (BLUE)
You answer a call and you hear "¿Es este el jalisco que quiero 4 quesodillas ahora?". You would dial this number if you couldn't get a basic name and/or email
What is 8200
What is... cc-help, cc-ontopic, emergency-outage, newhiretraining, etc.
/ this to send a gif
What is /Giphy
You can click on this to see how many callers are waiting to be answered, how many agents are available, etc
What is workgroup statistics / AC - LR
You took a call and the person says hello and then hangs up. Your next step would be this
What is fill out rest of information. Not given. See comments
Dj Khaled would like to speak with his trainer Jim. You would read the script and then it would 9/10 tell you to click this button to help him out and to see if Jim is available
What is transfer THEN consult
You can check your travel requests by going here
What is Clockit - Business travel
This spot in your favorites tab will inform you on the hopefully slight errors you have on your leads
What is PAT Coach
The only time you can use these statuses are when you are given permission
Hint: 4 answers
What is at a training session, shadowing, on a project, and in a meeting
Read this opening of a script
Hello! (Wait for someone to answer) Thank you for choosing Tresta LLC, are you an existing customer?
WHAT IS .... Pause Pause Pause lol
Tiger woods is on the line and he is very upset his Gx7 broke on the first day of him using it. He wants to order 6 more just in case one breaks again. Tiger woods asks you where do you live and whats your information because he would like for you to golf with him. You would tell him this
What is (Ashley Star)
This is the emoji and my hobby that i chose the first day of training
Have to give both for full points
What is money sign emoji and music