Permission Groups
How much is a Fee Card, & how long is it good for?
$30; 1 year
Bonus Question: True or False, Fee Card customers must follow normal “proof of address” guidelines?
Name 5 documents that would be an acceptable Proof of Address [if they include customers name, current address, and current date]
MN Driver's License or Permit; MN Driver's Registration; Some Type of State ID Card; Some Type of Social Services Card; Student ID; Tribal ID; Utility Bill; Medical/Pharmacy Bill; Mail from Gvt. Org. like Social Security or court; Insurance Paperwork; Property Tax Statement; Mortgage, Rental or Lease Agreement; Pay Check Stub; Checkbook; Student Loan Bill; Semester Class Schedule
Bonus Question: What address is the (Within City Limits?) question referring to?
What three MN Library Systems do we carry applications for [other than our own]?
Northwest Regional Library, Viking Library System, Kitchigami Regional Library
Bonus Question: When do you use two separate address entries when a customer has a PO Box?
Customer has a Bemidji Address, a Kitchigami Card, and is 60 years old. What Main (Profile) Permission Group do you assign them?
LARL MN Reciprocal
Bonus Question: What Minnesota System Libraries do you assign this account?
Per the damage guidelines, when do you not charge customers?
-Light Damage
-Notable Damage
Bonus Question: What’s the charge for a damaged LARL talking book jacket?
Name three of the five types of institutions that qualify for an institutional card.
Nursing Homes, Day Care Centers, Schools, Group Homes, Social Service Agencies
Bonus Question: How long is an institutional card good for?
What do you do in a situation when you learn an address is not valid and you do not have a replacement ?
1. Pull up the customer’s account.
2. Select Edit.
3. Go to address area.
4. Remove check from VALID ADDRESS box.
5. Select Save.
Bonus Question: Do you check the (Within City Limits?) box for PO Box only address lines?
What is the item check out limit for a Temporary card?
5 items
Bonus Question: Do Temporary card holders have access to ILL?
Customer lives in Fargo, has a Fargo card, and is 10 years old. What Main (Profile) Permission Group do you assign them?
LARL ND Reciprocal
Bonus Question: Does this Customer have LARL Overdrive Access?
When someone approaches you to get a new card, what is your next step after determining that the person is eligible for a card?
Search Evergreen to see if they already have a card, making sure the INCLUDE INACTIVE PATRONS box is checked when searching.
Bonus Question: What if you accidentally make a card for someone who already has one?
Customer has a Wilkin County address, and is 17 years old. What Main (Profile) Permission Group do you assign them?
LARL Youth
Bonus Question: Customer has a Wahpeton address, a Leach Public Library Card, and is 17 years old. What Main (Profile) Permission Group do you assign them?
Customer is an 18+ college student living on campus in Moorhead; permanent address is in Stearns County. Ideally, how do you fill out the address section?
Use 2 address entries when customer is temporarily living in campus housing.
* Physical address will use both the (Mailing) and (Physical) bullets and the Type will say (Physical)
* Guardian address will have no bullets selected but the Type will say (Guardian). Guardian address is desired but not required. It helps to have an alternate contact.
Bonus Question: What permission group do you assign them?
A customer asks for their account to be removed from our system. What do you do?
In these situations, customer accounts will be made inactive, but not removed.
Bonus Question: What steps do you take to do this?
Customer lives in Otter Tail county and has a Viking Library System card. What Main (Profile) Permission Group do you assign them?
LARL MN Reciprocal
Bonus Question: Does this Customer have LARL Overdrive Access?
What are two ways to check to see if somebody is in the City Limits, and the City Limit box should be checked?
-MN Poll Finder
-Ask the person
-Check your City Limits map if you have one
-Do a Google search for the address, the city will have a light grey area for City Limits, and white for other
Bonus Question: When else would you use the Poll Place Finder?
Customer has a Hennepin County library card, owns vacation property in Mahnomen County, and is 45 years old. What Main (Profile) Permission Group do you assign them?
LARL Adult
Bonus Questions: How do you fill out the address entries for this account?
A customer's PO Box mailing address and physical address have the same zip code. One address entry or two?
Should be combined into one address
Bonus Question: What goes on the first line, the PO Box or the physical address?
When renewing a customer's account, when is the only time a proof of new address is needed?
Proof of new address only needed when customer moves into LARL region.
Bonus Question: How often do you send missing talking book cd parts to the Regional Office?
What’s the maximum number of holds a ND Reciprocal customer can have?
100 (the same as everyone else, except the Temporary customers who only get 5)
Bonus Question: Customer has PO Box in Climax and lives across the state line in North Dakota. Are they eligible for a LARL card?
How many days are items on the hold shelf?
-10 for all Branches, but not Climax
-14 for all LINKS and Climax
Bonus Question: Name 2 of the postcard check boxes
Name ALL ELEVEN LARL Customer Permission Groups
LARL Adult, LARL Youth, LARL ND Reciprocal, LARL MN Reciprocal, LARL Homebound, LARL Temporary, LARL Staff, LARL Insitution, LARL Branch, LARL Fee, LARL ILL
Bonus Question: Which FOUR are the most often used?
What is a Safe at Home address?
Safe at Home is a statewide address confidentiality program, administered by the Office of the Minnesota Secretary of State. This purpose is to help survivors of domestic violence, sexual assault, or stalking, go about their daily lives without the risk of the person they fear discovering their actual address. It’s designed to help people who fear for their safety establish an alternate address that public and private entities must accept as their true address.
Safe At Home customers receive a PO Box and Lot number to use as a legal address. Safe At Home mailing address PO Box 17370 Lot ???? Saint Paul, MN 55117-0370
Bonus Question: What address line does the LOT # go on?
What does a LIGHT ORANGE box around the Customer's name in their account indicate?
Customer has Overdues/Bills.
Bonus Question: What color indicates that a customer has Maximum Overdues/Bills?
Name the THREE ND libraries we have reciprocity with
Fargo Public Library, West Fargo Public Library, Leach Public Library [Wahpeton]
Bonus Question: Customer lives in Roseau County [Northwest Regional Library system] and is 29 years old. What Main (Profile) Permission group do you assign them?
Name MN's TWELVE regional public library systems
Arrowhead, East Central, Great River, Kitchigami, Lake Agassiz, Metropolitan, Northwest, Pioneerland, Plum Creek, Southeastern Libraries Cooperating, Traverse des Sioux, Viking
Bonus Question: If you run out of applications for (Kitchigami, Northwest, or Viking), who do you contact?