Platforms
How many free articles can independent researchers read per month on JSTOR?
100
Who is responsible for training librarians?
The Education team
What Slack channel can you go to if you have a question about Zendesk?
#zendesk-administration
If an institution is inquiring about a renewal or payment for their subscription what team do we direct them to?
Finance
What are our two Support Twitter handles?
@JSTORSupport and @ArtstorHelp
$19.50
What do we do when a Libguide needs updating?
Reach out to the Education team
What two experts can you reach out to with questions about Zendesk? (Hint: They also manage the Slack channel & office hours)
Chris and Scott
If a user wants their account to be deleted can they do that in their account settings or do they have to contact Support?
They have to contact Support. We have a workflow for deleting all data associated with their account that falls under GDPR.
Name the two places that Tier 2 tracks feedback from all PAUS teams
Zendesk and JIRA
TRUE or FALSE: Students must register for a personal Artstor account/link to an existing JSTOR account to be able to save and download images on Artstor?
True
How long is the lag time between when a book purchase is triggered and when the MARC records are received?
Up to two week lag time
Which day of the week are Zendesk Office Hours held?
Thursday
Does Partner Services send out an Exit Interview invite OR a Withdrawal Survey to participants after they have withdrawn?
PS now sends out a withdrawal survey to participants that have recently withdrawn
Name the 3 thematic collections on JSTOR
Lives of Literature
Security Studies
Sustainability
What do you do if you believe there may be a larger platform issue at hand? (like a site outage or systemic error)
Go into the #ask-tier2 Slack channel and use the @tier2 tag. The Tier 2 team will look over your post, investigate, and escalate as needed.
Who are the four major Discovery Partners that we send our metadata to for indexing in their web scale discovery platforms?
EBSCO, OCLC, and ProQuest / Ex Libris
In which month did PAUS record our highest all-time ticket volume?
April
Although the rest of the Partner and User Support team are currently being trained to assist publishers, what three members of that team originated as the Publisher Support Transition Team?
Scott, Hanaa, and Farraz
Does Artstor have an XML Gateway that we make available to ADL participants?
No, the Artstor XML gateway was deprecated during ANG
Who are the members of the Partner Services team you can go to with questions or issues with Contributors or Community Contributed Collections?
Dasha & Elizabeth
A Librarian is asking legacy questions around Artstor and JSTOR Forum and you need assistance, who is the Partner Services Team member who has a wealth of knowledge surrounding the early days of Artstor and JSTOR Forum / Shared Shelf?
Elizabeth
Who originally created the Zendesk Trello Board?
Tonya Obraz
Can you name any of the high touch / large accounts that Partner Services works closely with?
ULAKBIM, EKB, SCELC
What is Klopotek?
The system that allows us to fulfill books and JHP orders