DAY 1
STARTING THE DAY OFF STRONG WITH A PRESENTATION
STARTING THE DAY OFF STRONG WITH A PRESENTATION
ORIGINALLY HAWAII, BUT TODAY IS BREWED IN THE MAINLAND
WHAT IS KONA BIG WAVE?
THIS SYSTEM IS USED TO ENTER FOOD AND DRINK ORDERS, PROCESS PAYMENTS, AND MANAGE GUEST CHECKS.
WHAT IS TOAST?
THIS DISH CONSITS OF CREAM CHEESE, SMOKED SALMON, SHAVED ONIONS, CAPERS, AND AN EVERYTHING BAGEL
WHAT IS A SMOKED SALMON BAGEL?
THIS CHART HELPS EMPLOYESS KEEP TRACK OF THEIR ASSIGNED CLEANING, OPENING AND CLOSING DUTIES TO ENSURE ALL TASKS ARE COMPLETED.
WHAT IS A SIDEWORK CHART?
TAKING A WALK AROUND THE VILLAGE
WHAT IS PROPERTY TOUR BINGO?
CLEAN AND BALANCED, WITH LIGHT BARLEY-MALT SWEETNESS, SUBTLE YEAST NOTES, AND MILD HOP BITTERNESS.
WHAT IS WARSTEINER?
THIS ACTION COMPLETES A GUEST'S TRANSACTION WHEN PAYING BY CREDIT CARD, DEBIT CARD, OR ANOTHER ACCEPTED PAYMENT METHOD.
WAHT IS PROCESSING A PAYMENT?
WHAT IS A PAR 3 GRILLED CHEESE?
EMPLOYEES MUST SCRUB THEIR HANDS WITH SOAP AND WARM RUNNING WATER FOR AT LEAST THIS MANY SECONDS TO HELP REMOVE GERMS AND PREVENT CONTAMINATION
WHAT IS AT LEAST 20 SECONDS?
WHAT IS THE TERM FOR THE RULES TO ENSURE EMPLOYEES WEAR APPROPRIATE CLOTHING THAT FOLLOWS DRESS CODE?
WHAT IS UNIFORM STANDARDS?
CITRUSY AND SLIGHTLY TROPICAL, WITH LEMON/LIME AROMAS, CITRUS FRUIT FLAVORS, HOP BITTERNESS, AND A DRY, REFRESHING FINISH
WHAT IS REEF DONKEY APA?
THIS TOAST FUNCTIO ALLOWS A GROUP OF GUESTS TO DIVIDE A BILL FOR SEPERATE PAYMETNS.
WAHT IS SPLITTING A CHECK?
THIS DISH CONSISTS OF TWO GROUND BEEF AND TWO BRAISED PORK TACOS, SHREDDED LETTUCE, DICED TOMATOES, CHEESE, SOUR CREAM AND A TORTILLA
WAHT IS THE TACO PLATTER?
THIS IS THE FIRST STEP OF SERVICE, WHEN YOU WELCOME GUESTS WITH A FRIENDLY SMILE AND ACKNOWLEDGE THEM PROMPTLY
WHAT IS THE WELCOMING?
THIS INCLUDES KEEPING HAIR CLEAN, NEAT, AND SECURED.
WHAT IS PROPER HAIR GROOMING?
CONSITS OF CAPTAIN WHITE, CAPTAIN SPICED, PINEAPPLE JUICE, ORANGE JUICE, ARROW BLACKBERRY, BANANA LIQUEUR, LIME JUICE AND CLUB SODA
WHAT IS THE CART PATH CRUISER?
IF A GUEST REQUESTS NO ONIONS OR EXTRA CHEESE, THESE DETAILS SHOULD BE ENTERED WITH THE ITEM SO THE KITCHEN RECEIVES THE CORRECT INSTRUCTIONS.
WHAT ARE MODIFIERS?
CHOICES ARE SEASONED FRIES, STREET CORN, TOMATO CUCUMBER SALAD, SWEET POTATO FRIES, GRILLED ASPARAGUS AND CREAMED SPINACH.
WHAT ARE ADDITIONAL SIDES?
BEFORE SENDING AN ORDER TO THE KITCHEN THROUGH TOAST, YOU SHOULD DO THIS TO ENSURE EVERY ITEM AND MODIFICATION IS CORRECT.
WHAT IS REPEATING OR CONFORMING THE ORDER?
BEING ON TIME MEANS MORE THAN JUST ARRIVING AT YOUR SCHEDULED TIME. YOU SHOULD BE CLOCKED IN, IN UNIFORM, GROOMED AND PREAPERED TO BEING YOUR DUTIES.
WHAT DOES IT MEAN TO BE READY FOR THE DAY?
CONSITS OF KETEL ONE, BLUE CURACAO, PINEAPPLE JUICE, LIME JUICE, AGAVE, CLUB SODA AND LEMONADE
WHAT IS THE DROP ZONE?
BEFORE CLOSING A GUESTS CHECK, YOU SHOULD VERIFY THE ORDER AND PAYMENT INFORMATION TO HELP PREVENT THIS COMMON PROBLEM.
WHAT IS A BILLING ERROR?
CONSISTS OF BROCCOLI, ZUCCHINI, YELLOW SQUASH, CARROTS, CELERY, AND COUNTRY OLIVES, ROASTED PEPPER HUMMUS, AND HOUSE RANCH DRESSING
WHAT IS THE CRUDITE PLATTER?
IF A GUEST COMPLAINS THAT THEIR FOOD IS INCORRECT OR UNSATISFACTORY, YOU SHOULD LISTEN, APOLOGIZE APPROPRIATELY AND TAKE THIS ACTION
WHAT IS RESOLVING THE GUESTS CONCERN.