A
How long does it take for a top up to hit the meters?
30 Minutes
Where can the customer find their barcodes ?
On a paper copy or online under ‘top up bar code’
What are the friendly hours for s PAYG meter
Between 4 pm and 10 am on a weekday, or weekend from friday and bank holidays
Where can you find all the help with pay as you go meters ?
‘Alison’, Robs SPAYG chanel, payg knowledge nuggets, Wiki, smpayg workflow and update
How much paint do you think it takes to paint the exterior of the White house?
570 gallons!
What was the original name for Google?
The original name for the search engine Google was Backrub. It was renamed Google after the googol, which is the number one followed by 100 zeros
How much is the emergency credit for a PAYG meter?
£10 per meter
What’s inside a Kit Kat?
Broken Kit Kats that are damaged during production—they get ground up and go between the wafers inside, along with cocoa and sugar. That's a way to not let anything go to waste
How many bathrooms does Buckingham palace have?
How long does a customer have to wait to top up after a COT has been done?
3 days
How much is it when the customer gets a balance alert ?
If balance is below £2
How many hearts does an Octopus have?
3!
How much is a emergency vend code (EVC)
£25
How much money can a smart pay as you go meter hold ?
£500
What is the difference between jam and "jelly" (not the kind you find at the bottom of a trifle)
The difference between jam and jelly is that jam is made with mashed-up fruit while jelly is made with fruit juice.
Name a mammal that can fly
A Bat! Bats are the only mammal that can actually fly.
Customer wants to top up £150 on the electric meter, what steps would I take over the phone?
Go to statements / +card / fill in amount / do request card details, press charge and close. Go to properties - smart meter details for electric, click add credit, put in amount - £80 max advise cmr will take 30 mins to show on IHD or meter, Repeat this once cleared and add remaining £70 in same way
What is the hardest working muscle in the human body?
The hardest working muscle in your body is your heart—it pumps more than 2,000 gallons of blood a day and beats more than 2.5 billion times in a 70-year life span.
Where did the gesture of shaking hand originate from?
It originated from the idea of showing that you were un-armed!
how does a barcode work at the shops?
Cmr takes paper / digital copy of barcode for store to scan and add credit
What is a utrn ?
Unique Transaction reference number
Name the deadliest animal in the world!
Mosquitoes are the deadliest animal in the world: They kill more people than any other creature, due to the diseases they carry.
How do we find a emergency vend code (evc) in kraken
On Kraken - select properties / meterpoints / down to smart prepay meter details and view emergency UTRN, read message and tick reveal UTRN - number appears at top of Kraken page
How much is the max top up ?
£80
How would I issue a barcode via postal or locate it on the online account.
If customer can go online and click on ‘top up in store’ - barcode will appear - need to save the image (not screenshot) If they can't do it themselves can masquerade and do this for cmr. Can send a paper copy of the barcode by clicking send customer PAN comms - in properties on Kraken.