Total Higher Than Expected
What is the highest amount a T1 agent can pad?
100
True/False: The pin changes with every batch
True
FOR ALL OTHER RETAILERS: IF THE BARCODE DOES NOT WORK, WHERE DO WE GO TO UNLOCK THE PAYMENT CARD.
WE SHOULD GO TO THE LEGACY SECTION ON THE ORDER, SCROLL DOWN TO DELIVERIES, SELECT CHECOUT PROCESS AND UNLOCK THE CARD
What Can we consider as error prone item?
Items that is sold by the pound such as produce
When does the pin show in the shopper app?
When the shopper enters the checkout stage.
FOR SKIP BYPASSS CHECKOUT, SHOPPERS SHOULD PRESENT WHAT TO THE CASHIER
IN APP BARCODE
What should we advise if the shopper accidentally check out order A and B together?
Separate them and check out each order separately.
WHAT SHOULD BE VERIFIED BEFORE PROVIDING THE PIN TO THE SHOPPER?
LAST 4 DIGITS OF THE PAYMENT CARD
SKIP BYPASS: IF THE BARCODE DOES NOT WORK FOR LOWE'S CONNECT WE SHOULD DO WHAT TO THE ORDER?
CANCEL.
What if the cost of the item at the store is higher than the catalog price?
Ensure the shopper has updated the correct price for that item
True/False: All retailers accept Digital Payment cards.
False
ONLINE PAY TRUE/FALSE: IF THE TRANSACTION IS FINALIZED AND THE CASE OF WATER IS NOT CHECKED OUT, WE CAN UNLOCK THE CARD AND ALLOW THE SHOPPER TO PAY.
FALSE.
What if the card has to be padded for more than 100
Transfer to t2
True/false: Shoppers can use the payment card to personal items for themselves.
False
IF THE SHOPPER WENT TO THE WRONG RETAILER AND IS UNABLE TO GO TO THE RIGHT STOR, WHAT IS THE NEXT ACTION?
UNASSIGN