WRONG RETAILER
If a shopper is at the correct retailer and store but can't check out due to a "Can't use card at this store" error, what steps should be taken?
Warm transfer to T2 Shopper - Voice - Active Batch Support.
What is the highest amount a T1 agent can pad?
$100
Does the PIN change with each batch?
Yes
If a shopper went to the wrong retailer, you should ask the shopper?
Ask the shopper if they can re-shop the order at the correct retailer.
What qualifies as an error-prone item?
Items that is sold by the pound such as produce
At what point can we view the PIN in the app?
Checkout stage
If the shopper is okay with going to the correct store, you should:
What guidance should we give if the shopper accidentally checks out both Order A and Order B at the same time?
Separate them and check out each order separately.
True or False. Can a shopper have 2 active card at the same time on their account?
No. Only one card can be active
What steps should be taken if the shopper is unable to go to the correct retailer to complete the order?
Do not pay the shopper for the batch.
Actions
How should we handle a situation where the store price is higher than the catalog price?
Ensure the shopper has updated the correct price for that item
True or False:
Aldi retailer accepts the digital payment card.
No
Digital payment card not accepted
Knowledge
000002639
Should a T1 agent force approve the transaction for the wrong retailer if the shopper requests it?
No
What if the card has to be padded for more than $100?
Transfer to T2
Are Shoppers allowed to use the payment card to check out personal items for themselves?
No