General Knowledge
Last Resort
Override
Time Frames
Case/Tools Trivia
100
What is a Chargeback?
A chargeback is when a buyer opens a dispute on an eBay charge with their payment institution.
100
Whose account can be suspended/ flagged for excessive chargebacks?
Buyer's account can be suspended & flagged for excessive chargebacks.
100
What are Payment Disputes?
When a Buyer opens a chargeback on a payment, or when a buyer opens a dispute with one of our payment partners.
100
What is CSKB # for Payment Disputes.
Guide 1697 for Payment Dispute in CSKB.
100
Which Tool can be used to search for a Payment ID?
Agent Desktop.
200
When a Payment Dispute is filed, who's account is it opened on?
A Payment Dispute is opened on the Seller's Account.
200
What can Seller's do to prevent flagged buyer?
Sellers can decide to add Buyer's to their Blocked List
200
If Buyer files a Payment Dispute, what happens to a the eMGB Claims?
They are closed immediately.
200
Fill in the blank
A payment dispute may be opened later than __ days after the transaction.
A payment dispute may be opened later than 30 days after the transaction.
200
Move to Section Case/Tools Triva for 300.
Correct Earn 500 pts.
Incorrect loses 200 pts.
300
What options will a Seller see in Seller Hub when a Dispute is open?
Seller will see the options to Accept or Challenge.
300
Where will a seller see the payout being on hold.
The Seller will see the payout hold in their Seller Hub.
300
Will a seller be able to initiate a refund, once a payment dispute is open?
Sellers won't be able to initiate refunds through Orders in Seller Hub or Sold in My eBay.
300
How long can Payment Disputes take up to resolve?
Payment Disputes can also take up to 90 days to resolve.
300
*Look at the Image*
When does the Seller has to response to the dispute opened?
The Seller has until Jan. 21, 2021.
400
What are the Financial Institutions that a buyer can open a Payment Dispute?
Buyers can open PD from: -
Bank
Credit Card Company
PayPal
400
If the seller challenge a dispute and lose. eBay will attempt to recover the funds from available funds. If the seller does not have enough funds. Where will eBay get the funds from instead?
eBay will charge the Seller's preferred payment method on their account.
400
Who decides the outcome of a dispute?
Buyer's payment institution will decide the final outcome of the dispute.
400
How long a Seller has to respond to a Dispute?
Seller has 5 Calendar Days to respond to the dispute.
400
What IDs can be used, if the Seller doesn't have the Dispute ID on hand?
Order ID and/or Seller's Oracle ID in Agent Desktop in GJ.
500
Name 4 Reasons why a Buyer may open a Payment Dispute?
A Buyer may issue a Payment Disputes for reasons such has:
* They didn't receive their item.
*They received an item that doesn't match the listing.
*They didn't order or recognize the transaction.
* They were charged more than once for an item or transaction.
500
What is the Guide # that speak about Payment Dispute Protections, under Seller Protection Policy
Guide 1759 For Seller Protection Policy.
500
What happens if a Seller's accept the dispute?
The Seller is agreeing not defend the dispute. Therefore, the buyer will get a refund and eBay will debit the amount from their available funds.
500
Can eBay challenge a dispute on the Seller's behalf?
Yes, eBay can challenge a dispute on the seller's behalf, despite how they choose to respond.
500
What are the 3 digits a dispute Case ID will start with?
Dispute ID will always start with 500