Two Truths, 1 Lie
-client's bank can stop a payment
-clients can only set up autopay with Rocket Mortgage
-if 2nd presentment clears, payment will be backdated to original payment date
LIE: clients can only set up autopay with Rocket Mortgage.
* Clients are able to schedule payments using their bank bill pay, cashiers check, wire or via money order.
How long does it take for an ACH payment to be refunded?
5-7 business days
NSF fee is charged by RM just like a late fee.
FALSE.
*The NSF fee is issued by chase.
Why haven't you received my check?
I apologize that we have not gotten your check, the mail tends to be unpredictable, the good news is that I can take the payment over the phone free of charge, I would just advise that you place a stop on your check through your bank. Would you like your payment scheduled for today?
-nsf fees can be paid over time
-nsf fees are all the same amount
-nsf fees only happen when the 2nd attempt is unsuccessful
LIE: NSF fees are all the same amount
* NSF fees vary from $10.00 up to $30.00- depending on each state.
https://pathfinder.foc.zone/content/policy/d8ee0d27-f337-414c-86ed-ae90641d8e8c
How long does it take to receive a bank bill payment refund?
7-10 business days
We can return the client's double payment as long as the client is current
TRUE
Why cant we stop the 2nd attempt?
We cannot stop the 2nd attempt because this is chases process to attempt to draw the funds again. The only way to stop this is to call the bank and request a stop payment on the 2nd attempt
-multiple payments can be set up for the same day with rocket mortgage
-clients can make a payment using a checking/savings acct
-payments can be made online up to $99,999.99 per day.
LIE: multiple payments can be set up for the same day with rocket mortgage
* Rocket Mortgage will only accept 1 payment per day.
How long does it take to reapply a payment?
1-3 business days
Rocket Mortgage does not control the automatic second attempt this is a Chase Process.
TRUE
Why can't the NSF fee be waived?
An NSF fee can't be waived due to it being a fee that is charged by Chase bank, not us.
-RM can return a double payment
-it takes 2 business days to refund an ach payment
-if payment was received by a 3rd party (bank bill pay) we will return the payments to the 3rd party, not the client
LIE: it takes 2 business days to refund an ach payment.
* It takes 5-7 business days for a refund to be reissued.
How long does it take for us to apply a check to a loan once we receive it?
24-48 business hours
Second presentment for a physical check will not occur on the business day following the first presentment.
FALSE-
* The second presentment will occur on the business day following the first presentment.
https://pathfinder.foc.zone/content/policy/9904b005-82e8-430f-80ac-1c311bf57ff0
How long will it take for my funds to appear in my bank account? (ach)
It will take at least 5-7 business days for the funds to appear in your bank account.