Direct Debit
Auto Pay
Speedpay
Mail
Misc.
100
What is direct debit?
BP`s authorize PHI to debit their bill directly from their bank account.
100
Who is eligible for Auto Pay?
Residential/Commercial is eligible for Auto Pay.
100
What are the processing cost associated with SpeedPay payments?

No fee for Electronic Checks.

1.95 for residential credit/debit cards

7.95 for small commercial

60.00 for medium commercial

1600.00 for large commercial

100

How many returned checks in a rolling 12 mo period before flagged as No Checks Accepted?

2 checks in 12 month rolling period.
100
What forms are accepted at a payment center?
Cash, checks and money orders
200
Who is eligible for direct debit?
Both residential and commercial BP`s are eligible for direct debit.
200

What will make a BP non-eligible for Auto Pay?

A BP cannot have had 2 returned checks in a rolling twelve month period.
200

Which screen can you access for Speedpay?

Account Balance Overview
200
How do mailed payments get processed?
Same day through Lockbox and posted the next business day.
200
What info do you need to make a payment at a payment center?
BP`s name and legacy/account number
300
When does direct debit start deductions from the BP`s bank account?
Once enrolled, the deduction occurs 20 days after the printing of the bill.
300
How do BPs` enroll in Auto Pay?
Auto Pay requires MyAccount enrollment.
300
Speedpay accepts both Legacy and Contract Account numbers? True or False
TRUE
300
When does the funds from a mailed payment come out of BP`s account?
48 hours from when the check is processed.
300
How much is the vendor fee at a kiosk?
$4.95
400
Where can enrollment be validated?
Through Contract Account Overview Screen under Program Information.
400
Who is in of control Auto Pay?
BP is in control of Auto Pay.
400
How many  card payments can BP`s make within a 30min period?
4
400
Personal checks are converted to what?
Electronic Checks
400
What is the max amount you can pay at a kiosk?
$400
500
If payments are made prior to draft date, what will happen to BP`s account?
The prior payment will stay as a credit in the account and BP`s bank account will still be charged full amount of the bill.
500
What forms of payments can be used for Auto Pay ?
Credit Cards, Checking/Savings and Money Markets accounts.
500
How many days in advance do you have to cancel a  recurring payment?
5 days
500
What kind of mailed payments does Pepco accept?
Checks and Money Orders
500
How much is the ACE Cash Express fee?
$1.25
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