Payments
You can make credit card payments these ways
Comenity App, In store, Online, over the phone
What does a customer physically need to apply for Banter Card
Photo ID
Does an app count on standards if a customer is not instantly approved?
Yes, denial or approval it counts towards performance
Can you pay for ESA with payment options
Affirm/Credit, not Lease
Can you have ESA on Affirm
Yes, ESA, piercings, and promotions
What is the payment frequency of Progressive?
Pay day- weekly, biweekly, monthly. cheange as desired
What information does a customer need to apply for a lease?
Checking account, 18 YO, ID, a SSN/TID
What is the standard expectation to achieve for PO
1 app every 15 transactions
Can you pay for piercings/PJ with payment options?
Yes, all 3
How is customer's total paid, with Affirm
1 time card added to apple/google wallet, customers pay overtime
What is the leasing cost when paid within 90 days?
10% of cash price
How much do customers get approved for with Progressive?
$300-$3,000
What is the app/trans% expectation
6.75%
Affirm questions
DOB, SSN, Phone number, name, address
When is the first payment due for the Banter Credit Card after approval/utilization?
30 days later (approved and used 4/12, payments start 5/12)
What to say if customers do not instantly get approved
(answers vary) introduce next option, do not tell customers they are "denied"/"declined", call in for a final approval
Identify 3 behaviors to achieve PO
1. ask everyone 2.present both/CC 1st 3. tailor benefits 4. lead in lines 5. outreach (varies)
What is a soft inquiry? Which PO is a soft inquiry
A look at credit that does not impact the score, affim and Progressive
What is the payment timeline? (Affirm)
3m 6m 12m, monthly payments. Up to customer
What happens if a customer continues to hold a balance, beyond their deferred interest period?
All interest avoided, will be added to current balance (ex. spent $300, 6m deferred. Month 7 calculates interest you would have paid m 1-6)
I don't have the debit card linked to my account. What is the work around? (lease application)
Use a credit card, a loved one's/friend's card. No Prepaid. (for the initial payment but also secondary payment method later)
What does Mix % mean?
PO$/Total sales. expectation 18%
For Banter Card deferring interest customers, what is the one time transaction fee charged?
2%! Digital payment calculator ($300 is $6, $500 is $10)
How much does a customer's total have to be to use affirm?
$50 (previously $150)