PAYMENT
PEG was already done. Payment has been issued. Customer selected payment. What should you do?
Go off dy.
Our estimate is $500. The customer's deductible is $1,000.
Close the claim.
Customer selected payment. They're not happy with estimate. What should you do?
Apologize, but let them know that's what the payment will be.
Customer requested repairs after payment.
Set up repairs in RH.
The customer selected payment and sent us in an estimate from a body shop.
We go based off of our own estimates.
No ; They have to go through a body shop if they want us to for repairs.
The customer selected payment, but they can't figure out how to input their card information.
The check will be mailed within 3 days.
Customer selected payment but is now wanting repairs. They got an estimate from the body shop, and it's more than our estimate.
Explain the supp process.
How do you issue payment?
Shop not found in referral hub.
Create Referral --> Field Inspection --> Input SNF info