Site Manager
This is where you can view successful transaction information from the resident in Site Manager.
What is the Payment Activity Report?
Recurring Payment setup for a property.
What is Payment Manager?
Yardi offers this service free of charge to assist residents with troubleshooting bank verification errors.
What is the RentCafe Call Center?
Clients do not have access to view this report in Site Manager that shows transactions that may not have completed processing.
What is the Site Manager Payment Failures report?
The location for the majority of payment processing settings in property config > Content & Settings > Settings.
Where is Payments?
The current Payment Processing plug-in for all SaaS clients.
What is Cash Management Plug-In 7.15?
The RentCafe Call Center will direct the residents to this person if they are not able to assist further.
Who is the property manager?
Report that shows posted and processed ACH receipts.
What is the Collect Processor Report?
The location of the ability to hide the Payment Section and Auto Pay section in Content & Settings > Settings.
What is Resident Services?
A company's bank setup to receive ACH, EFT, PayNearMe, and X9 (Checkscan).
What is Collect Processor?
Required to reset a bank account.
What is the Sample Deposit Amount and Date?
View the details of, view the most recent status of, void, refund, and view the receipt report for credit card transactions.
What is the Credit Card Dashboard?
The location of the notifications that the transfer of information between Voyager and RentCafe are successful and setup correctly.
Where is Check Voyager Property Setup?
The task that pulls recurring payments daily.
What is ProcessPay?
You can find the email notification sent to residents confirming the addition of their payment account.
What is Site Manager > Email Analytics?
What is the Admin Utilities > Process Payments function?
Another location to indicate when a resident may have added a payment account or recurring payments to their portal.
What is Reports > Resident Activity?
A bank account in Voyager can only be associated with one of these.
What is the Property/GL Cash Account Combination?
An indication that the Sample Deposit was sent successfully to the resident's bank account.
What is the Verify button?
An ACH receipt must have this status before the reverse button will appear to stop the payment before the 3 pm pull.
What is Posted?