Otlum
Deposit status that means deposit was successful and credited to the player's online gaming account
dep_settled
Payment Method displayed as INSTANTECHECKS on Preports
VIP Preferred
How much is the minimum deposit for Paper Checks?
Paper Checks are only available for withdrawal
An alert triggered when a player's Paypal information does not match with the registered data on the gaming account
PayPal_adrsdiff
When a player uses a financial instrument(s) not belonging to them.
Financial sharing
An alert triggered when a player tries using a card issued outside the US
ccbin_mismatch
Alert triggered when a player deposits more than his limits (self-set limit)
purchaselimitself
deposit status for chargeback
dep_invoiced
A cash-only offline payment option. Players will need to go to any authorized payment location and pay with cash to make a deposit to their gaming account.
PayNearMe
The only prepaid card option that is reloadable for deposits and withdrawals. The prepaid cards are valid up to 5 years of issuing. Visa, MasterCard, and Discover cards or checking accounts are accepted for funding this type of payment method
Play+
An additional layer of security for VISA and Mastercard debit/credit cards. It is a program by VISA and Mastercard to secure online transactions
3D Secure
It is a feature wherein accounts are automatically suspended when they made 5 consecutive failed deposit attempts within a specified time period.
ACH Automated Account Suspension Feature
How can players view the history of their withdrawals/deposits?
My account >> Cashier >> Payment History.
Alert triggered when a player maxed out the system set limits based on the user category
purchaselimits
Payment method that requires a PayCode
PayNearMe
A player contacted and says his deposit limits (self-set limits have been reached and he can't make a deposit. The player is asking you to increase the limits. Where do you need to escalate?
Self-set limits or deposit limits can only be set/amended on the player's end. Advise the player to change the limits on his online gaming account by going to the Responsible Gaming Limits section.
A card/email block wherein a card or email was blocked on all accounts linked to it.
Blk-Ccp/Blue Block
An alert triggered when a player tries to deposit using a new PayPal account while he has still an existing PayPal payment method enrolled.
PayPal_id
An alert triggered when a player tries to deposit using a blocked payment instrument.
block
A player stated that his deposit is missing and the funds were deducted from his bank account. You checked all txns and the transaction shows as dep_pending (Redirected to provider page). What would you advise the player?
Advise that the deposit was unsuccessful and we have not received the funds. Tell the player to contact his provider.
How do you assist a player wherein deposits made has been credited from a different state?
Escalate to MCO for Out of State refund request.
True or False. All withdrawals can take up to 3-5 business days for internal review along with the payment provider processing time.
False. Per MOSS 59, All withdrawals can take up to 3-5 business days for internal review, plus the payment provider processing time. (https://help.nj.betmgm.com/en/general-information/payments/withdrawal/withdraw-pending)
Can the customer use VISA card 443264******3657 for withdrawal?
No.
As per Moss 36 under the VISA payment method, the first 6 digits of the VISA card is not eligible for withdrawal as per the LIVE USA VISA DIRECT BIN LIST file.
If player is unable to deposit and account is in negative category, what should CS 1st line do?
Check if there is any instructions or email from risk. If none, escalate it to Risk.
When the customer withdraws via Cage, how many emails should the customer receive and which email would include the Voucher Id?
You will receive three emails updating you on the status of your withdrawal. The third and final email containing a voucher ID is required to collect your funds.
This information can be found in Moss 36 under the Cage payment method