Tools/Resources
Please name the online resource you have available which houses our payment processes.
What is Salesforce?
This is the name of the upcoming week to prep team members for peak season, week of Sept 9-13.
Fall National Week
cardholder calls with a payment issue; this document will help you enter your payment issue into queue?
Place Payment Into Dispute - FPDR: DR
This is the 4-digit screen name to enter an Account ID number
What is IAGI?
What is writing down the exact time?
This tool is what we use to review the cardholder's online activity at target.com/REDcard account Mgmt
What is eZbusiness?
Our color which we wear proudly
What is Red?
Document used for when a manual check is needed
Manual Checks - Disputed Payments - FPDR: DR
This is the main screen we would utilize to verify an account holder on an incoming call
What is WAGN?
The cardholder used to have a Target account. Last month, they opened a new Target account at the store. Thisis what might have happened if their Billpay payment hasn't made it to their Target account?
What is sending the payment to an old, purged account? (i.e. the cardholder likely had the old acct ID of the purged account saved on their billpay profile)
If the Salesforce document indicates that a step requires "TL Approval", you would go to one of these people.
Who are Jim, Heather, Theresa, or Brian? (or Karla/FR if DR TLs not avail)
the year Target was established
What is 1962?
This is a tip on how can you "collect" some frequently used SF documents, and find them listed in your SF profile under "overview".
What is the "follow" button?
This is the name of the "holding accounts" in which missing payments/activity might land on.
What are the Control Accounts?
This is what we do when we hear the fire alarm go off
What is heading out to Parking Lot D?
If i have a question about my paycheck or benefits, I would utilize this.
What is TMSC? (or mypayandbenefits online)
our fearless senior manager
Who is Jennifer?
You would utilize this document to see if enough days have passed & you can send a manual check out today
What is Payment Clearing Time Frames - FPDR: DR?
This is the format in which we enter our notes with
What is Issue, Research & Resolution?
This is how many minutes before my shift I can punch and/or be at my desk
What is 5 minutes?
questions regarding scheduling/vacation would ultimately run through this team.
Who is Workforce Management? (WFM)
our fearless CEO
Who is Brian Cornell?
In the document Resolve Payment Dispute - FPDR: DR, these are the ONLY steps you are following to resolve/close a claim, when you have a one-call resolve. (until you learn Phase 2)
What are steps 5-8?
If a payment came through with an Account ID from the cardholder's billpay service, what is listed as the description in WCSA?
What is 0108 "CHECKFREE ACCTI"?
These are some questions we may ask if the cardholder is calling about a missing payment
What is "When, How, Where, etc"?