Payments
What do you send a Member who has had a failed payment?
Send the Billing: Failed Payment template in Ellix
Where can we find our Member's payments?
Stripe
What do you verify first when a Member requests a pause in billing?
Payments of 2 months in Stripe
What do we offer First for a Member when they want a refund/cancellation?
Discounts/Credits
Billing Bump
Where do we communicate when a Member needs a discount?
*After retention attempts
Slack: #refunds-credits
What insurance payments does Shed accept?
HSA & FSA
Who authorizes Refunds/Credits?
Cherrelle
How can you help a Member who is inquiring about Multi Month Subscriptions?
By notifying the Multi Month Subscription team on Slack: #multi-month-subscription
When submitting a refund request what 3 things should you have in your message?
-Member Name
-Reason for refund
-Amount being requested