FPL9
This is the display name for FPL9
Account (Balance) Display
______ ______ are used to group and post payments in SAP. They contain multiple payments.
Payment lots
_____ ______ is the process of researching and resolving customer payment inquiries from the clarification worklist.
Unapplied payments
Pledges expire after ______
90 days
True or False: The button options across the top of the account display screen may change depending on the current tab selected
True
This is the hub in IS-U where adjustment requests are sent and processed.
SAP Business Workflow
Transfers can only be done between contract accounts under the same ________ _______
Business Partner
______ is a tool for exceptions and will distribute all exceptions/BPEM cases for SAP
BDEX
Name the 5 primary tabs available in the Account Display screen.
Receivables, Down Payments, Totals, Payment List, Chronology
Name the 3 options available when processing miscellaneous adjustments.
Approve, reject, or cancel
This is the tab (not facet) that is used when doing a payment search in C4C
Contract account
In nightly batch processing, SAP pulls out payments that aren't quite right and sends these exceptions and errors to a _____ ____ for further investigation and processing.
Using FPL9, this is the tab you would reference to look for information related to a cash security deposit.
Down payments
Name a reason why a specialist may cancel a refund request.
More time or additional follow up is needed to make a decision.
In most cases, final balance transfers occur automatically through a batch program. Name a situation where a BPEM may be created for a manual transfer.
1. The BP has multiple active Contract Accounts eligible for transfer
2. The CCS does not collect the final balance during a move in for a specific reason and the amount must be manually transferred.
Base Customer Care Specialists can only make transfers if it is less than _______ dollars. All other Customer Care Specialists (Team Leads and Supervisors) will be able to make transfers up to _______ dollars.
$1,000/$5,000
These are the two view options available under the Payment List tab
Compressed & Detailed
This is the T-Code used to access the Clarification Payment Lot screen
FPCPL
True or False: when completing a transfer in IS-U, the clearing reason, contract account numbers, and document type automatically populate
False-the contract account numbers will need to be filled in
Name the 4 pledge status types.
Active, Fulfilled, Cancelled, Expired