Working Tools
A Payoneer tool that is used to communicate internally with Payoneer employees.
Outlook
What is the other term for GPS?
Receiving Accounts
What is the old term for PRQ (Request A Payment)?
Billing Service
What is the symbol used to identify if a bank account is used for W2B?
W
Who is the CEO of Payoneer?
John Caplan
What is Payoneer's Knowledge Management System?
CjPedia
Can an American customer who lives in the Philippines request a USD-receiving account?
Definitely!
The American customer is currently living in the Philippines and not in USA.
True or False:
Can US customers use ACH Bank Debit as payment method?
True!
Individuals and companies only from US can use this payment method.
A customer contacted us regarding their delayed withdrawal. What is the first thing you should check?
Check country exception & additional exception
What is the principle of human support for the Payoneer Service Agenda?
Active Listening and Empathy Principle.
A Payoneer tool that is used to communicate with customers and other departments.
Oracle/ORN
What are the two requirements that a customer needs to submit in the verification center in order to become eligible for the service?
1. Government-issued photo ID
2. Receiving Accounts Questionnaire
Who will pay the fee: Payer or Receiver?
Either of them!
Payers can choose whether they will pay the fee or if it will be deducted from the amount being sent to the receiver, depending on their agreement.
Who can use W2B?
All customers with balances will have the option upon registration
When did Payoneer start using digital channels?
2005
Centrical
True or False:
1 USD is the minimum limit for receiving payments using GPS.
False!
There is no minimum or maximum limit in receiving payments using GPS.
What are the two requirements that a customer needs to submit in the verification center in order to become eligible for the service?
1. Government-issued photo ID
2. Merchant Application Form (Business Profile)
What are the two ways to withdraw funds?
1. Withdraw To Bank
2. Payments to a Recipient's Bank Account
What are the three components of the Pyramid of Service?
Human Support
Efficiency
Resolution
True or False: We use GTT to track a team member's schedule in Payoneer.
False!
We use Shift Organizer to track the schedules of our team members.
What does "user country is restricted to the service" mean in GPS Eligibility?
Self-service is not available.
What service is available for registered payers to send payments to receivers?
Initiate A Payment
Can we cancel a loaded transfer in W2B?
No!
We can advise the AH to call their bank and ask them to reject the payment when it arrives. This is the fastest way to have the funds return to the Payoneer account.
The six Payoneer values are Excellence, Transparency, Humility, Passion, Inclusion, and?
Action