Payoneer Account
A Payoneer tool that is used to communicate internally with Payoneer employees.
Outlook
What is the other term for GPS?
Receiving Accounts
What is the old term for PRQ (Request A Payment)?
Billing Service
What are the 4 types of Bank Accounts?
Registration (P/W)
Bank account from Payoneer Account (W)
Payee (P)
Recipient's Bank Account (S)
What are the three main categories under Payoneer Ecosystem?
Get Paid, Pay, and Manage Funds
What is the principle of human support for the Payoneer Service Agenda?
Active Listening and Empathy Principle
Can an American customer who lives in the Philippines request a USD-receiving account?
Definitely!
The American customer is currently living in the Philippines and not in USA.
True or False:
Can US customers use ACH Bank Debit as payment method?
True!
Individuals and companies only from US can use this payment method.
Who can use W2B?
All customers with balances will have the option upon registration
What are the two ways for a potential customer to apply for a Payoneer Account?
Directly via the Payoneer website
Directly via the website of the Integrated / Enterprise Partner ( e.g. Fiverr, Appen, Airbnb, etc.)
A Payoneer tool that is used to communicate with customers and other departments.
Oracle/ORN
What are the two requirements that a customer needs to submit in the verification center in order to become eligible for the service?
1. Government-issued photo ID
2. Receiving Accounts Questionnaire
In general, who pays the fee: Payer or Receiver?
Either of them!
Payers can choose whether they will pay the fee or if it will be deducted from the amount being sent to the receiver, depending on their agreement.
What are the two ways to withdraw funds?
Withdraw To Bank
Payments to a Recipient's Bank Account
What are the four main types of Payoneer Account?
Individual, Company, Payer, White Label and Hybrid Accounts
What are the three components of the Pyramid of Service?
Human Support
Efficiency
Resolution
True or False:
1 USD is the minimum limit for receiving payments using GPS.
False!
There is no minimum or maximum limit in receiving payments using GPS.
What are the two requirements that a customer needs to submit in the verification center in order to become eligible for the service?
1. Government-issued photo ID
2. Merchant Application Form (Business Profile)
Can we cancel a loaded transfer in W2B?
No!
We can advise the AH to call their bank and ask them to reject the payment when it arrives. This is the fastest way to have the funds returned to the Payoneer account.
True or False:
Can individual customers from an EEA country change their billing address to a non-EEA country?
False!
We cannot change the customer's billing country. If the customer wishes to have an account in the new billing country, the customer will need to re-apply.
When did Payoneer start using digital channels?
2005
What is the feature that enables customers to transfer funds from their local bank account to their Payoneer Account via supported receiving accounts?
Add Funds Service
What service is available for registered payers to send payments to receivers?
Initiate A Payment
What are the two verification methods that can be used to verify a recently-added bank account?
Microdeposit (PennyDrops) and Bank Statement
How many months will it take for a customer to be charged for an annual account fee if they fail to reach 2,000 USD?
12 months