Make A Payment
Under General Map Eligibility, what are the two eligibility criteria for a customer to be enabled for MAP?
KYC 25
500 USD Payment Threshold
What are the two main card types?
Standalone Card
Opt-In Card
It is a company that uses Payoneer as a platform to send payments to their users.
Enterprise Client/Mass Payout
What are the details being collected during Quick Signup?
Email
Entity Type
Country
Phone Number
Password
Is changing bank details for MOPs a G2 procedure?
Yes, this case should be transferred to the CC-Accounts and Cards queue if you're not G2-trained.
Paying to a recipient located in the same country as the sender is what type of payment?
Domestic Payment
Do all payments count towards the minimum threshold for opt-in card eligibility?
No, GBT payments do not count
What are the two types of payments for enterprise clients?
Incoming Payments
Outgoing Payments
Will the phone number used during registration be the same number used for MFA?
Yes, this phone number will automatically go through the MFA verification process and be used for MFA (unless the customer later updates the phone number for MFA in their security settings after their account is issued and approved).
What is the hotkey for greetings?
#int
What are the two types of Make A Payment
Payments Inside Network
Payments Outside Network
Can a pre-auth still be charged if the card is blocked?
Yes, if the pre-auth was placed before the card was blocked, it can still be charged.
What are the five types of methods of payment?
Currency Balance
Payoneer Standalone Card
Bank Account
PayPal Account
Paper Check
Can a CLM customer not provide an online presence or URL?
Yes, if a URL is not provided by the customer at the time of CLM registration, they will receive a pop-up disclaimer stating, "Some features are available to businesses with an online presence." This specifically pertains to the billing services (Request a Payment and Initiate Payments); the customer will not be eligible for these services.
What does PEP stand for?
Politically Exposed Person
Can we cancel a loaded payment that was sent to another Payoneer account user if the funds are no longer available from the receiver's balance?
No!
You cannot cancel the payment since the funds have already been withdrawn. Advise the customer to solve amicably with the receiver.
What is Payoneer card annual fee?
29.95 USD
Customers who have a Lite Plan will be restricted from using additional Payoneer services such as?
GPS, PRQ, and MAP.
What happens if a customer makes a mistake during the Quick Signup process?
They need to restart the registration process
What to do if a customer on chat wants us to call them?
If AH is on a chat and wants us to call them, please advise them that they will need to call us according to the Communication Channels and Operational Hours guide.
Is Batch MAP enabled to all countries?
No!
There are countries that are not enabled yet for MAP Batch service
How long does it take to have an update on a non-fraud dispute?
It takes up to 90 days
This is a payment solution that Payoneer offers to certain Enterprise Clients that masks Payoneer's involvement in the payment process.
White Label
When can CLM customers receive support from Customer Care?
After signing the Terms and Conditions (T&Cs)
What to do if a customer cannot finish account registration due to delayed SMS?
Advise AH to press the Send code button and wait few minutes before trying to receive the code again.