Core Systems
Where can you find the SSN for the signor?
PPS - Contact Info
ACH Report - Reward pay held
What is the collections internal email if you need to contact them out of hours?
collections@payroc.com
Who is the big boss of merchant advocacy?
Stephen Carr
What is Conor Lawlor's Middle Name? Hes greedy and has two.
John - Thomas
Can you see what terminals the merchant has on salesforce?
Yes - Deployment tab on case
Name 3 states where surcharging in prohibited?
Connecticut / Maine / Massachusetts / Minnesota / Puerto Rico.
What 4 methods can collections use to collect an outstanding balance?
Check, ACH, Payment Plan or credit and debit card via online payment
What is a call tag?
A call tag is a return label issued by Payroc for a merchant to return equipment to us
What is the first thing you ask the merchant for on call?
Where can merchants purchase terminal paper from payroc?
Insights Paper Order Tool
What is the maximum surcharge amount merchants can use on reward pay?
3%
How do you resolve R01 on the merchant account?
R01 rejects will resolve automatically during business days, provided the merchant continues to process - no need to contact collections in initial issue
You are able to close the merchants account yourself what fee(s) should you check and advise the merchant on before submitting?
ETF / Rented equipment Non return fee
What is the most populated island on earth?
Java island (Indonesia)
What two systems can we use to view live transactions via auths?
Mreports / Access One
What is reward pay choice ?
merchant can pay some processing fees themselves and some are passed onto customer 1.5% / 1.5% for example
What does the merchant and their bank need to do to resolve an R29 specifically?
The date that Payroc ACH ID: Merchant SVCS #1999999991 was added as an authorised Vendor on the account
If the merchant calls to close and the account is less than 45 days old who can assist with the cancellation?
Agent via child case
If a merchant ran a succesful ACHECK21 transaction on a monday when would they expect to be funded for it?
The following Monday
Which two sections of PPS can we check for risk issues / held funds
Comments / Position
What does consumer choice allow merchants to do that reward pay does not?
Save money on credit and debit card processing fees
Whats the regulatory body that overseas ACH rejects and the rules to correct them?
NACHA - National Automated Clearing House Association
What do you need to do for all account terminations?
Tier 2 verify with signor
Merchant wants to update their bank account on file with us what other 2 systems may need updated as well if they use their services?
Acheck21 and Clover