Phones
Taxes
Services
The Company
Miscellaneous
100
What is the proper greeting to answer the phone?
"Thank you for calling Comprehensive Payroll. This is _____ how may I help you?"
100
Who is our tax and accounting specialist?
Maegan
100
What are the three main services we offer?
Payroll processing, time keeping systems, background checks
100
When did Comprehensive Payroll begin business?
2006
100
Name two supplemental services we offer to clients
Tracking and reporting of worker's compensation and tracking and reporting of 401k
200
If you cannot assist the client immediately what should you do?
Take down their number and offer to call back once answer is found
200
Are we responsible for filing taxes for companies and handling tax notices they receive?
Yes
200
What are the three ways clients can process payroll with us?
Phone, fax, web
200
What states can we process for?
All 50 states
200
If an employee receives a wage garnishment, what is the process for reporting it?
Employer sends court order to us, and we record and deduct garnishment from employee
300
Can we speak directly to employees?
No
300
What are the reqired employee withholding percentages for Medicare and Social Security?
Medicare=1.45% Social Security= 6.2%
300
What service do we provide to employees directly?
Online access to view pay stubs
300
Name the three departments we currently have
Payroll Processing, Payroll Support, and Tax/Accounting
300
What is the annual limit that an employee can contribute to a 401k?
$17,000
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