HRSSC
Team that is in charge of payment and tax questions and issues
HRSSC Payroll
Main activities done by the HRSSC Payroll team
Telephonic support and case management to help solving Payroll related inquiries or issues
Payslip tool used only in Mexico that we use for unlocking accounts and providing temporary passwords
Meta4
Which section contains the lists I create?
My Lists
What is MAX?
The telephony system we use to receive calls
Provides HR related services to all JCI employees and it's integrated by 5 teams
HRSSC / Human Resources Service Center
File that helps us review payment dates for each country and pay group
Payroll Calendars
Payslip tool that stores US paystubs and W2 statements
ADP
Can I modify the columns on the list that contains my assigned cases?
Yes / True
What is the first step I need to follow to log myself in on MAX?
Set myself as Available and connect the Agent Leg
Team that helps employees with their job profiles, job requisitions, etc.
Workforce Administration (WFA)
These case types must always come with a file that contains all the information we will capture and the requester's signature
Direct Deposit and Tax Elections
Payslip tool that stores CAN payslips and T4s, and can only be opened through Workday
CIC+
I would need to create one to work on a specific matter or inquiry when it's not possible to provide an answer during a call
This is a mandatory step each time I will log off from MAX at the end of the day
Team that is in charge of new hire managements, referral payments, assigning pay groups, etc.
Talent Acquisition (TAO)
Requests that can only be opened by valid requesters such as Managers, HRs, Business Support Specialist or Office Assistants
Payment requests
Platform that stores faxed direct deposit and tax election forms
ESS Documentum
I will create one to register each call I receive
Interaction
Where can I find the list of HR Support Groups in MAX?
Team that is in charge of reviewing and applying the audit processes for each of the HRSSC teams
Quality and Compliance / Quality
What should we do with Garnishment or VOE inquiries?
Redirect them
Agents workspace where we will work on our assigned cases and we can view our analyst dashboard
Service Now (SNow)
Where can I find my cases information, home dashboard, create interactions and cases?
Agent Workspace
How can I transfer a call in MAX?
2. Select the HR group on Skills
3. Conference call after the other agent is ready
4. Transfer call to end the call on my side