Conflict
Managing Risk
Managing Change
100
The type of conflict where the issue is hidden under the surface
What is covert conflict?
100
A method of assessing risk utilizing a "T" shaped chart
What is a Force Field Analysis?
100
This is step #3 on the Kotter Change Process
What is "create a vision"?
200
This type of conflict regards relationships, affective or emotional distress
What is interpersonal conflict?
200
These are four categories of reasons for risk of resistance against change
What are Knowledge, Ability, Willingness & Allowance?
200
50% of chance related projects fail during this step of the Kotter Change Process
What is #1 - "establish a sense of urgency"
300
The type of response used in conflict situations of high issue importance and low relationship importance
What is the "advocate" response?
300
This phase of the change process curve corresponds to the Step 6 in the Kotter model -"Short Term Wins"
What is Trust Building?
300
"Consolidate improvements" and "Institutionalize new approaches" are also known as this in non-Kotter change models
What is "Lewin's Refreeze"
400
Age, gender & physical characteristics are examples of this type of personal attribute
What are primary attribute?
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