Billing Actions
When the customer needs to take action to pay a bill
What is Responsive
The customer's billing account number
What is an Invoice Stream Number
How the customer is making a payment
What is a Payment Instrument
Termination of insurance due to failure to pay the premium
What is Delinquency
To join or separate policies
What is Invoice Override
When no action is required by the customer to pay a bill
What is Non Responsive
Individual or company designated to receive communication related to a policy
What is a Contact
Where to put a payment awaiting to be applied to a policy or account
What is Suspense
Policy paid after the due date
What is Reinstatement
The number of bills left to be sent
What is Planned Invoices
When billing is suspended for a certain amount of time
What is a Hold
The immediate confirmation number in payment center
What is a Reference Number
Money goes first prior to allocation rules to apply or refund
What is Unapplied Funds
Customer pays cancellation premium before the due date
What is Rescind
The length of the term 6 or 12 months
What is Periodicity
The method to pause invoicing or delay a refund
What is a Trouble Ticket
Internal communication to indicate action is needed
What is an Activity
Credit applied to a policy
What is a Write Off
Balance is spread over the remaining installments
What is Smooth
Percentage paid through the policy term
What is Equity Percent
A disaster relief plan is in place that will affect billing
What is a Catastrophe Bill
The immediate confirmation payment center gives once payment has cleared
What is a Bank Reference Number
When a balance is written off the books
What is Collections
Low balance added to next bill
What is Carried Forward