Permanently blocks specific numbers, and entire area codes, or defines a list of allowed numbers at the user level.
What is Call Blocking
100
Set up frequently called numbers for one touch dialing (press a single button to dial a predetermined number)
What is Auto-Dialing
100
Allows transferring calls to any extension or number outside the system
What is Call Transfer
100
User hears a beep in their ear to let them know there is another call
What is Call Waiting
100
PBX would be connected to a single music source or a unit that could play advertising on hold
What is Music on Hold
200
A feature that allows to leave a voice message that may be retrieved directly from desk phone or remotely by entering a password
What is Voicemail
200
A greeting that usually announces the customer’s company name and provides instructions for the caller to proceed to contact a party
What is Welcome Message
200
Administrators can set up a list for users to quickly dial, and individuals could make private lists. (Example: # 1 to 9; one goes to Betty, two goes to …). Limitations due to required memory
What is Speed Dialing
200
A feature that reaches destination extension based on caller dialing the first 3 letters of a name
What is Automated Directory Service
200
Allows switchboard operator to break into ongoing conversation. Distinctive sound to announce incoming call
What is Busy Override
300
A feature to notify caller when a busy line has disconnected
What is Automatic Ring Back
300
Places call on hold in a virtual location and is retrieved as required
What is Call Park
300
Previously only option was to have the company greeting professionally recorded
What is Custom Greeting
300
Call forwarding functions of this feature allows user to:
• Receive call at any location
• Be reached at any of several numbers
Older PBX’s did not have this function, newer VoIP systems could redirect up to 5 other phones
What is Find ME Follow ME
300
A feature that allows to leave a voice message that may be retrieved directly from desk phone or remotely by entering a password
What is Voicemail
400
User does not want to be available for calls and depresses the _____ key
What is Do Not Disturb (DND)
400
Send incoming calls to the main number to an answering company, a message box or to another phone number after hours.
What is Night Service
400
Based on time of day, calls can be sent to either an extension or outside number like an answering service
What is Time-based Routing
400
PBX would be connected to a paging source and user would dial access code to page over speakers
What is Public Address Voice Paging
400
Calls assigned to a group may be answered by any phone in the group.
What is Call Pick Up
500
A telephony system that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator.
What is Auto Attendant
500
A feature that tracks long distance incurred. Legal or accounting companies usually charge for their time on the phone and any long distance incurred. A printer or software would be connected to a CDR port on the PBX for tracking
What is Call Accounting
500
A feature that routes incoming calls to certain extension numbers in a PBX system, or group of numbers depending on parameters like caller ID, dialed number.
What is Automatic Call Distributor
500
Users could dial in to the PBX on a specific phone number that would prompt for a security password and then allow them to utilize the PBX features as they were in the office
What is Direct Inward System Access (DISA)
500
PBX was limited to standard 3 way or administrative programed 6 way bridge