Virtual Excellence
These types of questions help the flow of information and usually begin with who, what, when, where, or how
Open ended questions
In order to manage attendee risks, what requirements are necessary when conducting a lunch of 20+ attendees
manager approval and attendance
When should you log call notes in Veeva as per the guidance to reflect your work, account/HCP call information, and provide consistency in territory information transfer
Always! I will also accept "during ACW"
What 3 metrics are used to measure productivity and make up you KPIs (key performance indicators)
Dial outs, VCCIs, Phone Details
In what city is the Pfizer headquarters located?
New York
This person is well connected to the HCP's and understand office dynamics and key stakeholder roles
This is the person who you would typically contact directly for future engagements
Office Champion
According to state laws and meal guidance, EMOLs are allowed in New Jersey with restrictions. What is the limit for each attendee
$17
Are sales colleagues required to keep "call notes" documenting their details with HCPs.
No, however if sales colleagues do want to keep all notes, they can ONLY be kept in Veeva CRM
In what ways do we measure customer engagement? (2 answers)
Quality Assurance, Customer Satisfaction Assessment Tool (CSAT)
Are there more or less than 100,000 US employees at Pfizer?
Less, there are approximately 88,000 US employees currently at Pfizer
This is the person in the office who is responsible for overseeing the work of medical staff, including receptionists, schedulers, billers and coders and others. They create staffing schedules, write and implement office procedures and policies, and complete performance reviews on personnel.
They also hire new staff members, make sure the office is compliant and following regulations for the industry, and schedule staff meetings to share new updates or company news.
Office manager
According to state laws and meal guidance, EMOLs are prohibited in these two states
Minnesota and Vermont
In Veeva online console, where do you go to view all of your call notes and update account status?
Call Insights
What color coordinates with the "OFFLINE" reason code on the onmi dialer?
White
In what year was Pfizer founded?
1849
This best practice is used to set clear objectives on what you want to achieve ahead of the call, using tools such as DRA, PC Smart, FFR, etc. to inform them
Pre-Call Planning
In the case that an HCP is licensed in multiple states, which states laws apply.
the most restrictive state's rules will apply
What do you call a response to a UMR not needed right away or not needed in real-time. This "follow up" can be a call back or a written response
Asynchronous
This term refers to the monitoring of how well the published, scheduled activities of HSRs match their actual or real-time activites
Schedule Adherence
According to the Pfizer website, how many people have received the Pfizer-BioNTech COVID-19 vaccine since December 2020.
A. 6.1 Billion
B. 4.6 Billion
C. 3.7 Billion
D. 2.3 Billion
B. 4.6 Billion
This term describes the overlap between the customer's needs and Pfizer's business objectives, both of which are informed by their macro-and micro- environment
Shared Agenda
What is the key federal law governing the distribution of drug "samples"
The Prescription Drug Marketing Act of 1987 (PDMA)
Which SME should receive a UMR aligned with an approved product topic. FMTA or USMI
FMTA
What is the schedule adherence percentage goal?
85%
Based on revenue in 2023, what is Pfizer's most profitable brand?
Comirnaty