Hardware
Storage
Peripheral Devices
Printing
Networking
100
You need to connect the satellite television signal to your HD 4K flat-screen TV using a coaxial cable.
You will need this type of coaxial cable connection.
What is RG-6
100
This type of storage device uses aluminum platters for storing data.
What is Hard Disk Drives
100
This peripheral device would need to be added to a computer to take inventory at a retail store by scanning the UPC symbols on products.
What is a Bar code reader
100
Software that allows the printer to communicate with the print device.
What is the Printer driver?
100
Similar to a standard LAN, but uses radio signals instead of wires to connect systems together.
What is WLAN (Wireless Local Area Network)?
200
This type of USB 3.0 connector is shown here was widely used for external storage devices.
What is MicroUSB
200
Was originally developed for high-definition video (and expanded content on movie discs), but can also be used for data storage.
What is Blu-ray Disc (BD)
200
These display technologies require backlighting.
What are LED and LCD
200
This term refers to the portion of the hard drive where print jobs are stored before going to the print device.
What is the Printer queue?
200
A small network used for connecting devices, such as a notebook computer, a wireless headset, a wireless printer, and a smartphone.
What is PAN (Personal Area Network)?
300
A clicking noise in your computer has now evolved into a grinding noise. In addition, you are beginning to see frequent error messages while running software, and your computer occasionally freezes.
This is the MOST likely cause of these issues.
What is a failing hard drive
300
*Daily Double*
This RAID configuration uses striping with parity for fault tolerance.
What is RAID 5
300
As a member of the help desk team, you have been assigned to update the driver for the network adapter that is installed on most of the computers in your department. You have a copy of the latest driver on a USB flash drive.
This Windows utility allows you to manually update the new driver.
What is Device Manager
300
This type of printer uses a drum, plastic toner, and fuser to create a printed page.
What is Laser printer?
300
A technician has configured a client computer's network interface to request an IP address.
This TCP/IP suite protocol the client computer uses to perform the request and receive an IP address from a server.
What is DHCP (Dynamic Host Configuration Protocol)?
400
You have just installed a new video card in an employee's Windows workstation. When you power the system on and load the OS, everything on the screen looks enlarged and pixelated. You try to change the resolution, but the only available option is 640x480.
This would be the BEST way to resolve this problem.
What is download and install the latest driver from the video card manufacturer's website?
400
This file system is required to control access using file and folder permissions on a Windows-based computer.
What is NTFS
400
While trying to use a projector for a presentation, you receive an error that states, "No signal detected."
This is the MOST likely cause of this error.
What is a loose HDMI cable
400
*Daily Double*
This component in a laser printer charges the paper to attract toner.
What is the Transfer roller?
400
This command produced the following output:
4 22 ms 21 ms 22 ms sttlwa01gr02.bb.ispxy.com [154.11.10.62]
5 39 ms 39 ms 65 ms plalca01gr00.bb.ispxy.com [154.11.12.11]
6 39 ms 39 ms 39 ms Rwest.plalca01gr00.bb.ispxy.com [154.11.3.14]
7 40 ms 39 ms 46 ms svl-core-03.inet.ispxy.net [205.171.205.29]
8 75 ms 117 ms 63 ms dia-core-01.inet.ispxy.net [205.171.142.1]
What is tracert?
500
You work at a computer repair store. You have just upgraded the processor (CPU) in a customer's Windows-based computer. The customer purchased the latest AMD Ryzen processor, and you installed it in the computer. But when you power the computer on, you only see a blank screen.
These two are the MOST likely causing the computer to display a blank screen.
What is the CPU is not supported by the BIOS or the CPU is bad?
500
This utility is specifically designed to help you extend your SSD drive's lifespan by wiping clean any blocks of data on the drive that are no longer required.
What is TRIM
500
You are a trainer for your company and often teach courses in a classroom located on campus or in a hotel conference room.
In your office, which is separate from the classroom, you have two external monitors connected to your laptop, and you can display different content on each monitor. However, when teaching, you only have your laptop and a projection unit. To make teaching easier, you want the same content to show on both the laptop monitor and the projection screen.
This display option would be the BEST to select for this scenario.
What is "Duplicate these displays"?
500
You work for a company based in Phoenix, Arizona, which is a very hot and dry area.
Several people in the research department have reported that even though their files are printing to the laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text.
This would be the MOST likely fix for this type of ghosting image.
What is replace the imaging drum, as it is probably at the end of life?
500
You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : mydomain.local
Description . . . . . . . : Broadcom network adapter
Physical Address. . . . . . : 00-AA-BB-CC-74-EF
DHCP Enabled . . . . . . . : No
Autoconfiguration Enabled. . . : Yes
IPv4 Address . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . : 255.255.255.0
Default Gateway. . . . . . . . . : 192.168.2.1
DNS Servers. . . . . . . . . . . : 192.168.2.20
This is the MOST likely cause of the problem.
What is incorrect default gateway?