Troubleshooting
Acronyms
Procedures
Standards
Software
100
This is the first thing you should check when a computer won't turn on.

What is the power connection?

100

CPU

Central Processing Unit

100

This safety step should be performed before opening a computer case.

What is turning off and unplugging the power?

100

This organization develops networking and technology standards including ethernet standards.

What is IEEE?

100

This type of software manages computer hardware and provides a platform for applications.

What is an Operating System?

200

This windows Utility helps identify hardware problems and driver issues. 

What is Device Manager

200

RAM

Random Access Memory

200

This procedure involves removing dust from internal computer components.

What is called preventative Maintenance?

200

This standard protects computer components from damage caused by static electricity.

What is ESD protection?

200

Microsoft windows, linux and macOS are examples of this type of software.

What are operating systems?

300

Excessive dust buildup commonly causes this hardware issue.

What is overheating.

300

SSD

What is Solid State Drive

300

Before replacing hardware, technicians should do this first to protect user information.

What is Back up the date?

300

Cat5e and Cat6 are examples of this type of networking standard.

What are ethernet cable standards?

300

This windows utility can be used to remove unwanted software from a computer.

What is programs and features?

400

A computer repeatedly restarts before loading windows. This process is known as a boot ______.

What is a boot loop?

400

BIOS

Basic Input Output System

400

CompTIA recommends establishing a theory of probable cause during this troubleshooting process.

What is the troubleshooting procedure?

400

The 802.11 family of standards is associated with this technology.

What is Wi-Fi

400

Malware designed to replicate itself and spread to other systems is called this.

What is a computer virus?

500

These Motherboard-generated sounds can indicate hardware failures when a computer fails to post.

What are beep codes?
500

POST

Power On System Test

500

After implementing a solution, this step verifies that the issue has been fully resolved.

What is testing the system and confirming functionality?

500

This ATX Standard defines motherboard sizes, mounting points and power connections.

What is the ATX form factor standard?

500

This Command - line utility can be used to format, clean and partition disk drives

What is DISKPART

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