Citizenship Behaviors
Before entering a patient's room, we should always _____
What is knock and/or announce yourself before entering?
These individuals can be PX Champions
What is we are all PX Care Champions?
The "top box" patient response that would give us maximum credit for the survey question "During this hospital stay, how often did nurses listen carefully to you?"
What is "Always"?
This inpatient portal that allows patients to manage and monitor their care via mobile or tablet device
What is Connect Bedside?
True or False: Taking out the headphones is an example of NYP Citizenship Behaviors
What is True?
Using the patient's name, making eye contact, and engaging the patient in conversation about non-medical topics are part of this best practice
What is Creating Connections?
The only domain on the HCAHPS survey that has questions with a yes/no answer
What is discharge information?
The interactive television in the patient rooms
What is pCare?
Our ID badges should be worn above the ____
What is waist?
The triple A service recovery tool
What is Acknowledge, Apologize, Amend?
The full name for HCAHPS
What is Hospital Consumer Assessment of Healthcare Providers and Systems?
These 107 videos are available in English with Spanish and Simplified Chinese subtitles
What are medication videos?
At NYP, it is important we greet every person. We should make eye contact within __ feet and smile and greet each other within __ feet.
What is 10? What is 5?
A communication method to address an individual's concerns with important information/explanations while also reassuring them of support
What is the Heart-Head-Heart?
The two needs that the Responsiveness domain asks about where patients answer whether we provided assistance with as soon as they wanted it
What are call button and getting to the bathroom/using a bedpan?
True or False: Patients can watch movies on pCare
What is true?
As employees, we always want to ask this question at the end of each encounter to close the loop
What is "Is there anything else I can do for you?"?
Moments that Matter is a Patient Experience marketing tool that creates an opportunity for employees to connect with patients. What are three areas to create a connection with patients throughout our campus?
What is during the Admission process, Medication Administration (when providing medication) and at Discharge?
The two elements that the Communication about Medicines domain ask about when it comes to giving patients new medicines
What are hospital staff telling you what the new medicine is for and hospital staff describing possible side effects in a way you could understand?
This section on Connect Bedside allows patients to view upcoming events such as blood draws, scheduled tests, and upcoming medications
What is the Happening Soon section?